McDonald's

3.3
1571 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4145 Blue Heron Blvd, West Palm Beach, FL
33404, United States

Hours

Reviews

3.3
1,571 reviews
5 stars
534
4 stars
293
3 stars
242
2 stars
133
1 star
369

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised the staff for being polite and prompt, while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers advising to check orders before leaving.

Speed of Service

Consistent issues with slow service, particularly in the drive-thru, with long wait times reported by multiple customers.

Cleanliness

Reports of cleanliness vary; some customers noted clean restrooms and tables, while others described dirty conditions.

Food Quality

Inconsistent food quality, with some customers receiving fresh and hot meals, while others reported cold or poorly prepared food.
  • KO
    Kyle Osler
    5 days ago
    1.0
    Never received my order in a timely manner
  • EK
    E K
    Nov 14, 2025
    1.0
    Unbelievably slow. There were 6 cars in the drive thru and the line didn't move an inch for 5 minutes. Was the person at the front ordering the entire menu? Maybe. It was so bad 2 cars left the line and that didn't matter. So I left the line and did curb side pickup. I probably should have waited in line because the app said "2-5 minutes" but that's a lie. After waiting for about 10 minutes I got up and went inside. Told them "I have a curbside pickup" and the lady at the counter turned around and handed me my bag... Really... It was just sitting there and no one bothered to take it out? What a horrible location. Maybe they need more employees or something but how can you run a store like that? Absolute insanity.
  • SR
    Steve Roquemore
    Nov 12, 2025
    5.0
    Food was good, slow and not a clean table to be found in the dining room.
  • BI
    Bob Irish
    Nov 11, 2025
    1.0
    They mess up your order consistently.
  • JE
    James Evans
    Oct 29, 2025
    5.0
    I happened to be in there when they were dealing with an emergency but I couldn't help but notice that everyone in there was very helpful and it seemed to be a very professionally run McDonald's in not the greatest of areas. This was refreshing to see so I felt it deserved a five-star review. It's nice to see employees care about their business!

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 4145 Blue Heron Blvd, West Palm Beach?

McDonald's at 4145 Blue Heron Blvd, West Palm Beach is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location has a drive-thru service available daily from 5:00 AM to 1:00 AM.