McDonald's

3.4
1597 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1775 Military Trl, West Palm Beach, FL
33409, United States

Hours

Reviews

3.4
1,597 reviews
5 stars
613
4 stars
265
3 stars
256
2 stars
124
1 star
339

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising hot and fresh meals while others reported cold or poorly prepared items.

Service Issues

Numerous complaints about rude staff, incorrect orders, and poor customer service experiences.

Cleanliness

Inconsistent cleanliness reported, with some customers noting clean facilities while others mentioned dirty tables and restrooms.

Speed of Service

Some customers appreciated the quick service, especially in the drive-thru, while others experienced long wait times.

Management Concerns

Several reviews highlighted issues with management, including unhelpful responses to customer complaints and lack of professionalism.
  • JG
    Jonathan Garcia
    2 days ago
    1.0
    Extremely bad service Cashiers had an attitude They messed up my order The maintenance guy always loves to mop when it’s very busy in the morning when people want to sit down and enjoy our meals He starts sweeping and mopping the floor and expects us to walk around the whole McDonald’s Just for him to finish cleaning the dining room This McDonald makes me not want to go sit down and enjoy my meal Smh not cool at all
  • RG
    Ricardo Gonzalez
    Nov 10, 2025
    1.0
    Lil Girl taking orders at the window is extremely rude for no reason.. shouldn’t be in customer service if you don’t know how to talk to people … telling me rudely to move … you can ask me to drive to the next wind and would be gladly too but not When you tell somebody to move What is wrong with people these days?
  • JB
    Jamie Bostrom
    Nov 9, 2025
    1.0
    I don’t usually leave any feedback but this place has messed up my order so many times I’m tired of it. I understand a mistake sometimes but they legit got every single order wrong tonight. 2 adults and 2 kids meals and all of them were either wrong or missing a bunch of stuff. I’ll go out of my way to go somewhere else for a quick meal with the kids because of how crappy their service and they can’t get a single order correct. Also it doesn’t help that we sit there for 10 minutes waiting for food every time. If you are going to make us wait for 10 minutes, at least get order right. Tired of this damn place
  • AP
    Arturo Pérez
    Oct 24, 2025
    1.0
    I wouldn't give it a single star for service. I've been a frequent customer since it reopened, and they've never had the strawberry milkshake available, or they don't want to prepare it. One day I asked why, and the only answer I got from a brunette girl was that it wasn't her problem.
  • EK
    Eric Kanavel
    Oct 20, 2025
    1.0
    The qaulity of food obviously is disgusting . However even more so disgusting is the racism i experienced at this location (military trail and Okeechobee Blvd) was absolutely disgusting and disturbing to say i was disrespected is and understatement. I had my then 11 year old daughter with me and the Manager who was a black Haitian lady started giving me attitude before I even reached her register to order my food. She then proceeded to lie directly to my face telling me they did not sell apple juice which was an obvious lie then when i asked for milk instead she again lied to my face and said these exact words "all we have is sprite and coke " bieng a father of 2 special needs children I was already beyond furious with the clear racism my daughter and I were experiencing, however i am a child of God and choose to react in a way that woukd bring shame to my Christian faith. So then i said ok id like 2 water's. She's getting furious with this entire encounter she then smiled with a smirk the devil himself would have endorsed and said that will be a upcharge 80 cents per water!! I agreeed for the sake of arguing and just wanted at this point to leave this hostile environment. However after getting my food my daughter said "Hey dad our drinks' so she ran back to the nice spanish lady who was getting our waters out if the fridge where my daughter seen the fridge was stocked to the brim with apple juices. I skipped the line went back to Manager and demanded my money back along with my 2 apple juices. My daughter was super embarrassed and i was furious with what had just happened. While getting ready ti get on our bike and leave the man i cut off in line came up to us this i hadn't anticipated at all rather then get rude or have something negative to say he congratulated me and told my daughter she had an amazing but rare father Who stands up for what is right even in a dangerous situation when your the clear minority. That day i almost lost hope for people but that random man chose to come out and not stay silent but on the contrary he spoke words of truth while boasting me to my already very shooken and embarrassed daughter. .that man is a hero in my eyes and that manager is egerything that is wrong with todays society.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in West Palm Beach is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery service?

Yes, it offers delivery service 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.