Dunkin'

3.5
283 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Palm Beach, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
878 N Military Trl, West Palm Beach, FL
33415, United States

Hours

Reviews

3.5
283 reviews
5 stars
139
4 stars
32
3 stars
22
2 stars
16
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect substitutions.

Cleanliness

Several reviews mentioned that the store was not clean and had unsanitary conditions.

Communication Issues

Customers experienced difficulties due to language barriers, leading to misunderstandings and frustration.

Product Quality

Feedback indicated inconsistent product quality, with complaints about cold food and poorly made drinks.
  • AO
    ALBART OTTOVAN
    Jan 2, 2026
    5.0
    Very good customer service. The people works here very nice & polite. I love to come here.💐😊
  • CR
    Camilo Rincon
    Dec 3, 2025
    1.0
    Since when they don’t sell small coffee anymore and now charging mandatory tip fees to customers? I’m a regular client here at least for the last time horrible service overload prices
  • RO
    Rebekah O'Connor
    Nov 30, 2025
    1.0
    I’ve ordered several times from this location over the years. In my younger days it was decent. Now, it’s hit or miss. Mostly, a miss. Some of customer service doesn’t speak English and I don’t speak Hindi so it makes it difficult to communicate. I asked for a bottle of milk and the lady, confused, walks away and left me sitting at the drive through window. Next thing I know another worker comes up and asks me why I’m still sitting there. Secondly, when I order online and they don’t have the particular donut I asked for they substitute it, but say nothing at drive thru. Lastly, they shove 4 iced donuts in one small bag which is ridiculous. They can do better and should.
  • TF
    Teresa Fugelberg
    Nov 23, 2025
    1.0
    I ordered through DoorDash Dunkin’ Donuts forgot my donut even though donut is in their name. My refresher tasted like cough medicine and the iced coffee that I ordered tasted watered down and when I tried to call to tell them this, nobody answered the phone, even though I called a good seven times because I just don’t get how you could mess up and over this bed unless it’s like on purpose
  • NY
    Ndian Yelbew
    Nov 2, 2025
    1.0
    I used this location for the closeness of my passing instead of my usual store. I was very disappointed 😞 I received luke warm coffee and cold, hard, disgusting bagel after asking for it to be toast. I had to go out of my way to the regular DD store I use and reorder the same thing to accomplish getting my order right. This store offended me. I tried calling, no one answered the phone. People are spending their money, employees... I do urge you try to get the service to people right! It's only fair. I can't even give a star, they don't deserve not even one star. There wasn't even a rush at the time where one could say, maybe it was because they were busy. For me, it was just laziness and a don't care attitude and that should not be acceptable. It's "NOT" right. 1 star, because I couldn't post with entering a star. In my heart... zero star.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in West Palm Beach, FL?

Dunkin' in West Palm Beach is open daily from 5:00 AM to 7:00 PM.

Can I order Dunkin' products ahead of time using a mobile app?

Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android devices for a fast grab and go experience.