Chipotle Mexican Grill

Reviews

• RG

  Ramemsha Georges

  Nov 3, 2025
  1.0
  I went to this location a couple of months ago and had a very dissapointing expereince. The workers were extremely rude and had an "I don't want to be here" attitude with me. This one woman who was making my bowl seemed annoyed that I was making a big order for me and my family. When I asked for different toppings on my bowl, she was rolling her eyes and seemed very annoyed with the fact that she had to I don't know... do her job?? I had to repeatedly tell her I wanted certain toppings on my bowls because she was actively ignoring me and pretending she didn't hear me. I asked for Fajita veggies (I think that's what it's called) and she subtly slammed the spoon in the leftover fajita bowl made an unkind facial expression and said in a very annoyed tone, "There's no more," before scooping out whatever was left and putting it in one of my orders. I did not have a welcoming expereince at this location at all. There's only maybe three people (out of all the employees) who were kind to me when I went back after that expereince. Everyone else who works there is rude, unprofessional, and has no sesne of decency. Do not come to this location. Customer Service is horrible. If I was coorprate, I'd shut this location down and send those 3 or so people who are actually kind to work a different location.
• JJ

  Jinx

  Oct 8, 2025
  1.0
  The rice was just made but came out hard like it wasn't even cooked at all the beens was watery and didn't bring no flavor to the meal
• NG

  Nicey G

  Oct 6, 2025
  2.0
  ROGER MONTEJO DO BETTER! I recently visited your Chipotle location and had an extremely disappointing experience that I feel compelled to report. I went in to order a kids’ bowl for my friend’s son. Since I had never ordered one before, I politely asked the employee how it worked. He told me I could choose three sides. I specifically asked if guacamole could be one of them, and he said yes. I selected rice, chicken, and guacamole. At the register, my total came to $9.00, even though your online menu showed the kids’ meal at $5.70. I asked why and was told guacamole is extra. I calmly explained that I had asked about guacamole earlier and was told it was included. At this point, the manager, Roger Montejo, came over. Without making eye contact or putting his phone down, he simply said, “It’s extra.” His tone was dismissive, and he offered no apology or clarification. I decided to leave without completing the purchase. As I turned back to confirm the manager’s name, I witnessed him and his employees laughing at me. This was not just poor service — it was humiliating. A manager should model professionalism and use moments like this to train staff, not mock customers. Instead, I was embarrassed in front of other guests and left feeling disrespected. I strongly believe this behavior is unacceptable and reflects very poorly on your brand. I’m requesting that Chipotle address this incident seriously. A manager who dismisses a customer, stays on his phone, and laughs at guests with his team is not representing your company’s values
• AT

  Angel De La Torre

  Oct 5, 2025
  1.0
  By far the worst chipotle I’ve been to get food. Staff does not know what’s going on. I waited in line to be told they barely had anything to eat. Place looks dirty. At checkout I waited for over 15min to cash out. No one acknowledge I was standing there to pay. I just walked out. I have never experienced this with chipotle before. I will not be coming back to this location and I advised everyone to go else where. Shoutout to Chipotle at the Palm Beach Lakes Blvd location for getting me right because this location obviously SUCKS! Hire better employees.
• AT

  Ali Taylor

  Oct 4, 2025
  1.0
  There is a reason this store has such a low rating. They barely speak English, cannot get an order right and are flat out rude. They also do not wear gloves to make all food. Gross.

Frequently Asked Questions About Chipotle Mexican Grill