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Brand Certified

Chipotle Mexican Grill

3.1
(688 reviews)

About

Mexican Restaurant
Chipotle West Melbourne is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
125 Palm Bay Rd NE, West Melbourne, FL
32904, United States

Hours

Reviews

3.1
688 reviews
5 stars
265
4 stars
92
3 stars
46
2 stars
49
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, slow service, and unprepared food items.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, dry meat, and missing ingredients.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and trash, which negatively impacted their dining experience.

Portion Sizes

Numerous reviews mentioned small portion sizes relative to the price, leading to dissatisfaction with the value for money.

Management Concerns

Feedback indicated issues with management, including poor staff training and lack of responsiveness to customer complaints.
  • GS
    Gury STF
    4 days ago
    3.0
    Last visit was a mess in the workplace like hurricane passed. Learn how to "clean as you go" thats the saying in the kitchen. Except being a total mess all over the guy who was adding the food was scared to put the meat in the dish. Chipotle is good but can be poor at times.
  • JT
    Jessica T
    Feb 25, 2026
    1.0
    At least the food was good, but I am really pissed off at how I was treated at the store today. They forgot to put a burrito in the bag and instead of saying I’m sorry they said we don’t have that burrito anymore. You didn’t come back to the store so we just threw it away…what? I’m not gonna eat a burrito from an hour and a half ago so you should be making me a new one, and there was no apology. When you forget to put food in a customers bag you say you’re sorry. It’s Just bad customer service all around and a bunch of kids with no manners running the joint. Other employees playing disappearing acts. Just chaos
  • AG
    Anthony G
    Feb 20, 2026
    1.0
    100% agree with the previous reviewers. The staff here are relatively friendly but whoever is in charge of making sure items are stocked, forecasting, etc. needs to be fired immediately. This is the worst Chipotle in terms of consistency I’ve ever been to in my life. We used to eat here all the time, went to give it a try, and left before ordering because they were out of the Chicken Al Pastor (you know, the one Chipotle is promoting) and guac and it’s not even 8pm? The manager needs to be promoted to customer.
  • JB
    Joshua Bywater
    Feb 19, 2026
    1.0
    This really gotta be the worst chipotle ever. I mean chipotles all across America are tanking bad. But this one is spearheading the charge. Here you’ll wait a long time for no one to help you to pay for food that looks dirty and gross. The rice and meat is crunchy and suspicious as mess. And the folks pretty rude. Good look out there folks. Go to Moes or firehouse. They handed my wife a “quesadilla” once and it was just a tortilla wrapped in foil. No cheese. The chick at the window look at me and say “oh I didn’t make that” and I looked at her and said that’s the problem - nobody did.
  • CS
    Clint sisson
    Feb 16, 2026
    1.0
    This location has slowly gone down hill over the past year. We've frequented this location for a long time and it used to be well staffed and well managed, this is no longer the case. Its now consistently behind, rude slow employees, and sub par food. I waited 30 minutes in line to pick up my online order last night, when I left there were 12 cars in line in the drive thru. The girl working the pick up lane could have cared less. Who ever manages this location needs to hit the reset button, not good.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in West Melbourne?

Chipotle Mexican Grill is located at 125 Palm Bay Rd NE, West Melbourne, FL 32904.

What are the operating hours of Chipotle Mexican Grill in West Melbourne?

Chipotle West Melbourne is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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