Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
1,364 reviews
5 stars
592
4 stars
236
3 stars
148
2 stars
80
1 star
308
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the exceptional service provided by employees, particularly highlighting Bryan and William for their friendliness and professionalism.
Food Quality
While some reviews noted excellent and fresh food, others reported issues with food preparation and quality, including overcooked items and missing components.
Atmosphere
Feedback indicated a decline in the restaurant's atmosphere, with some customers describing it as uninviting and corporate, contrasting with previous experiences.
Order Accuracy
Several customers expressed frustration with incorrect orders and delays, suggesting a need for improvement in order accuracy and efficiency.
- ZLZach LJan 4, 20262.0The menu changed for all items to not be customizable anymore. I ordered a large classic tropichop which turned out to be a large bowl of 2 pounds of rice, half a pound of black beans, and a singular strip cut chicken cutlet. I’m not sure how they’re still in business. After the sauce bar was removed, it all went downhill from there. I went there a few years ago at first and it was all slow workers. They fixed that, but somehow at the cost of the Value of the decent food they used to serve. I will not be going here again unfortunately also due to the atmosphere of the restaurant looking like a nursing home, it’s all corporate-ified instead of the homey feel it used to have.
- WCWilson CalonaDec 27, 20255.0Exelente servicio y excelente comida
- SSSyneo ScottDec 20, 20255.0The employees were very nice and professional,
- HHHumbulitDec 17, 20252.0Missing sauces and plantains
- NGNJ GamezDec 14, 20255.0Excellent service, clean, fresh food.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in West Boca Raton?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in West Boca Raton?
Pollo Tropical is located at 21852 S. State Road 7, West Boca Raton, FL 33432, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes featuring fresh 24-hour citrus marinated chicken and other traditional flavors.
Can I order food online for delivery from Pollo Tropical?
Yes, you can place an order online for delivery at https://order.pollotropical.com/menu/pollo-tropical-palmettowest-boca-raton-fl?handoff=delivery.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical offer dine-in and takeout options?
Yes, Pollo Tropical has seating for dine-in and also offers takeout and delivery services, including curbside pickup and no-contact delivery.
Is Pollo Tropical wheelchair accessible and family-friendly?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms. The restaurant welcomes families and children, offering a children's menu and high chairs.
Are there any nearby places to visit before or after dining at Pollo Tropical?
Nearby Pollo Tropical, you can visit Walgreens for pharmacy and health services, Lowe's Home Improvement for home projects, or the Red Apple Farmers Market for groceries and fresh produce.
What other dining options are close to Pollo Tropical?
Nearby dining options include Smokey Bones Bar & Fire Grill for barbecue, The Burger Experience for burgers, and Rotelli West Boca for Italian pizza.
Can visitors use nearby ATMs or courier services when visiting Pollo Tropical?
Yes, the area around Pollo Tropical has several ATMs like The Exchange Network and Bitcoin ATM Teller Boca Raton, as well as UPS Access Point locations for shipping and courier needs.