Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted dissatisfaction with food quality, including cold items, incorrect orders, and overall subpar taste.
Cleanliness
Several customers noted unsanitary conditions in the dining area, with complaints about odors and dirty surfaces.
Limited Menu
Customers expressed frustration over the limited menu options, particularly the absence of burgers and other expected items.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream quality and friendly service from certain staff members.
WS
Wil Slacks
2 days ago
5.0
Great people food was spot on love my hot fudge sundae. Enjoy.
DH
Dwaine hollywood
6 days ago
5.0
Always delicious 😋
BH
brittany hampton
Dec 21, 2025
2.0
I ordered a small cookie dough blizzard…those are made with vanilla ice cream, chocolate syrup and cookie dough… I even ordered extra cookie dough. I got a medium with only vanilla ice cream and maybe 5 pieces of cookie dough. This is the 2nd time this has happened with this location. I thought maybe it was a new person but no it’s bad. Also got pretzel bites and they were ice cold ( I live 2 miles away) and the queso was solid and cold). I am so disappointed I was really looking forward to my blizzard and I don’t like plane vanilla ice cream so basically just waisted my money.
JH
Jonathan Hubbard
Dec 15, 2025
4.0
Good ice cream, good and friendly service
LC
Lisa Cassidy
Dec 5, 2025
1.0
Arrived at the store at 9:43. They ignored us and would not take our order. Very disappointing since they are open until 10:00