Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,177 reviews
5 stars
877
4 stars
443
3 stars
286
2 stars
155
1 star
416
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and overcooked chicken, incorrect orders, and small portions.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, mentioning specific staff members who provided excellent service.
- JAjuan abreu4 days ago5.0chicken was burnt but still recommend
- FCFalkon rent a carJan 4, 20265.0Good place , but chicken was very ccoked
- ELE LaJan 1, 20261.0Food was horrible and dry not work 30 dollars
- MMMinnie MarieDec 19, 20255.0We had lots of questions at the drive thru and Valeria was very patient and kind.
- AAAcura AmandaDec 2, 20251.0Worst restaurant we could not even get food or order if that! Angry Karen was blocking the entire drivethru and getting out of her car yelling at people making it an unsafe place to eat. They need to do better with traffic control and security we will never come here again
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical on Okeechobee Blvd in W. Palm Beach?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order through their delivery website.
Where is Pollo Tropical located in W. Palm Beach?
Pollo Tropical is located at 2611 Okeechobee Blvd., W. Palm Beach, FL 33409, USA.
What type of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors.
Does Pollo Tropical accommodate vegetarian or children's menu options?
Yes, Pollo Tropical offers vegetarian dishes and has a children's menu available.
What payment methods are accepted at Pollo Tropical on Okeechobee Blvd?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical accessible for customers with disabilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms.
What nearby stores and services can I visit before or after dining at Pollo Tropical?
Nearby you can find Verizon for mobile needs, Office Depot for office supplies, Burlington for clothing, and Mattress Firm for furniture.
Are there other dining options near Pollo Tropical on Okeechobee Blvd?
Yes, nearby restaurants include De Pietros Pizzeria, Checkers at 2529 Okeechobee Blvd., Rally's, and La Granja West Palm Beach for Peruvian and Latin American cuisine.
How can nearby attractions like The Royal Oasis sports club enhance my visit to Pollo Tropical?
After dining at Pollo Tropical, you can visit The Royal Oasis sports club nearby for active leisure and sports activities, making it a great place to combine dining and recreation.