Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,163 reviews
5 stars
871
4 stars
440
3 stars
284
2 stars
155
1 star
413
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and tasty, though there were complaints about undercooked or dry chicken.
Service Issues
Many reviews highlighted poor customer service, including slow service, incorrect orders, and unprofessional staff behavior.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and bathrooms, which detracted from their dining experience.
Order Accuracy
A recurring theme was the frequent occurrence of incorrect orders and missing items, leading to customer frustration.
Staff Performance
While some staff members received positive mentions for their service, others were criticized for being rude or unhelpful.
- NNNsaneBeauti4 days ago1.0Saw a commercial advertising the rope vieja. Opened up my platter to find a small Palm size portion. Not even enough for half the rice portion they gave me. 😔 I understand it gets busy in the drive thru but give people the full portions Everytime. Disappointed is an understatement
- GTGeo ThompsonNov 14, 20255.0I always get great service from this location. Raquel and Steve, are always amazing and the food is fresh!
- DGdaniel grimsleyNov 14, 20251.0I asked for a tropichop with no tomato’s, roast pork, onions, peppers and corn. They added tomato’s and black beans with no sauce and closed so I couldn’t correct it. SMH. Extremely disappointed seeing that nothing else is open.
- MRMz.561 RebelNov 8, 20251.0Never had my order right either. I’m in drive-through or Uber eats always adding black beans on my food. I don’t eat black beans.
- CCChase CushingNov 7, 20251.0I'll go to get a Roscoe choppy chop and ask the gentleman with this shredded beef is and he tells me to get it. I order it and they give me some sort of shredded pork! I don't eat pork! Horrible! Don't go to this location
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical on Okeechobee Blvd in W. Palm Beach?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order through their delivery website.
Where is Pollo Tropical located in W. Palm Beach?
Pollo Tropical is located at 2611 Okeechobee Blvd., W. Palm Beach, FL 33409, USA.
What type of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors.
Does Pollo Tropical accommodate vegetarian or children's menu options?
Yes, Pollo Tropical offers vegetarian dishes and has a children's menu available.
What payment methods are accepted at Pollo Tropical on Okeechobee Blvd?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical accessible for customers with disabilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms.
What nearby stores and services can I visit before or after dining at Pollo Tropical?
Nearby you can find Verizon for mobile needs, Office Depot for office supplies, Burlington for clothing, and Mattress Firm for furniture.
Are there other dining options near Pollo Tropical on Okeechobee Blvd?
Yes, nearby restaurants include De Pietros Pizzeria, Checkers at 2529 Okeechobee Blvd., Rally's, and La Granja West Palm Beach for Peruvian and Latin American cuisine.
How can nearby attractions like The Royal Oasis sports club enhance my visit to Pollo Tropical?
After dining at Pollo Tropical, you can visit The Royal Oasis sports club nearby for active leisure and sports activities, making it a great place to combine dining and recreation.