Pollo Tropical

3.6
2163 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2611 Okeechobee Blvd., W. Palm Beach, FL
33409, United States

Hours

Reviews

3.6
2,163 reviews
5 stars
871
4 stars
440
3 stars
284
2 stars
155
1 star
413

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and tasty, though there were complaints about undercooked or dry chicken.

Service Issues

Many reviews highlighted poor customer service, including slow service, incorrect orders, and unprofessional staff behavior.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and bathrooms, which detracted from their dining experience.

Order Accuracy

A recurring theme was the frequent occurrence of incorrect orders and missing items, leading to customer frustration.

Staff Performance

While some staff members received positive mentions for their service, others were criticized for being rude or unhelpful.
  • NN
    NsaneBeauti
    4 days ago
    1.0
    Saw a commercial advertising the rope vieja. Opened up my platter to find a small Palm size portion. Not even enough for half the rice portion they gave me. 😔 I understand it gets busy in the drive thru but give people the full portions Everytime. Disappointed is an understatement
  • GT
    Geo Thompson
    Nov 14, 2025
    5.0
    I always get great service from this location. Raquel and Steve, are always amazing and the food is fresh!
  • DG
    daniel grimsley
    Nov 14, 2025
    1.0
    I asked for a tropichop with no tomato’s, roast pork, onions, peppers and corn. They added tomato’s and black beans with no sauce and closed so I couldn’t correct it. SMH. Extremely disappointed seeing that nothing else is open.
  • MR
    Mz.561 Rebel
    Nov 8, 2025
    1.0
    Never had my order right either. I’m in drive-through or Uber eats always adding black beans on my food. I don’t eat black beans.
  • CC
    Chase Cushing
    Nov 7, 2025
    1.0
    I'll go to get a Roscoe choppy chop and ask the gentleman with this shredded beef is and he tells me to get it. I order it and they give me some sort of shredded pork! I don't eat pork! Horrible! Don't go to this location

Frequently Asked Questions About Pollo Tropical

What are the regular operating hours for Pollo Tropical on Okeechobee Blvd in W. Palm Beach?

Pollo Tropical is open daily from 10:30 AM to midnight.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery. You can order through their delivery website.