Tropical Smoothie Cafe

Reviews

• CS

  Christa Sheppard

  Nov 4, 2025
  1.0
  This location needs serious help & guidance from someone that is responsible enough to show them the correct way to make your food! Its honestly giving a bad name for the company. I enjoy Tropical Smoothie however my past 5 experiences here in Vero Beach US1 location has been disgusting, The staff is attentive to customers they speak kindly however the food is being left to rot and they dont understand how to properly roll a wrap, i always order the carribean jerk wrap. Barely any sauce lettuce is brown all the time and taste horrible and its wrapped looking crazy, please someone from the higher ups fix this store immediately
• DR

  Derrick Rivers

  Aug 27, 2025
  5.0
  First time there and it won’t be my last!! The manager there was so kind and respectful she handled herself diligently and had great energy!!! absolutely love this place and I would recommend to anyone who hasn’t been there
• EE

  ella

  Aug 9, 2025
  5.0
  smoothies are always so good and refreshing.
• GB

  Griffin Bowie

  Aug 8, 2025
  1.0
  Watered down smoothie and not sure you can even consider this a quesadilla
• CR

  Cassandra Reece

  Jul 19, 2025
  1.0
  I had the most horrible experience at tropical smoothie on Sunday July 13, 2025. I placed an online order for 10:10 am pick up. I was hoping that i could get it earlier but that was the first available time slot. I am now aware that they open at 10 am on Sundays. I selected the 10:10 slot and proceeded to work since I don’t work far from the establishment and I could get there within minutes of the order being ready. Unfortunately, time was not on my side. I wasn’t able to get the order until 11:10 am. Let me tell you what I ordered: I ordered: a Cali breakfast Flat bread. It consists of meat of your choice. I chose grilled chicken, eggs, smoked cheese blend, Smashed avocado, and chipotle mayo. I requested no mayo. I paired that with a Mango Monsoon Smoothie. I ordered the same exact breakfast sandwich every day for 6 days with the exception of Wednesday when I ordered a different sandwich. When I walked in no one was at the front counter. I didn’t wait long as someone did approach me and I advised her that I placed an online order. As she went to grab the order that had been sitting on the shelf for at least 1 solid hour, I stated if she could remake the entire order because it had been sitting for so long. She seemed annoyed. I can say this because she immediately went into defense mode and told me she could remake the smoothie but not the sandwich. She felt the temperature of the sandwich and decided that it was still warm enough and suitable for me to eat. When she pushed it towards me I pushed it back advising her that it consists of eggs and cheese and avocado the has probably turned brown. She began to reprimand me saying next time order when I know I’ll be picking up and that I requested it for a promise time of 10:10. I let her know I’m aware that I ordered it in advance unfortunately I couldn’t make at that time. I became annoyed because she was relentless in her decision to make it apparent I was wrong for asking for her to have my entire order remade. I told her NEVERMIND. Just give me a refund I’ll order it somewhere else. It could have ended there, but she needed to proof a point. She told she was the manager. I never asked for a manager. I only asked for a refund. She found it necessary to show me she was an authoritative figure in that establishment and what she said goes. She even mentioned that she will let her supervisor know and that the $6.20 I paid will take approximately 5-7 days before it’s refunded to my card. Somehow she must have thought the length of time for the refund would deplete my account. Needless to say I was more than surprised at the lack of customer service. She accused me of yelling and approaching her with an attitude. I walked into tropical Smoothie calm and hungry. I left without any food. That past week they were advertising a free smoothie with a food purchase. I wanted to take advantage of it since it had been quite sometime since I been to tropical smoothie due to a traumatic experience years ago. She made my experience far more traumatic with her lack of judgment and experience and customer service skills. She told me to get out and then called the police to have me escorted and placed a trespass order against me. 2 very important pieces of information I almost forgot. When I asked for her name she told me she didn’t have one and that she didn’t have to provide that to me if she didn’t want to. She also said that our interaction was being recorded. I said very good. I hope there is audio as well. She indicated that there was. It is my hope that someone in REAL management sees this posts and tells me what her name is. This is a reflection of you and how she represents the brand Tropical Smoothie at 1555 us-1 in Vero Beach. After the police came she made it seem as if she was so polite to me and I reacted like some madwoman. Our engagement lasted way longer than it needed to. All because I wanted my order remade. She needs to not work in any customer service field. I would love for upper management to reach out to me, I think I’m owed a sandwich and a smoothie.

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