McDonald's

3.7
2071 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9080 20th Street, Vero Beach, FL
32966, United States

Hours

Reviews

3.7
2,071 reviews
5 stars
842
4 stars
430
3 stars
344
2 stars
160
1 star
295

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor service, including rude staff, long wait times, and unresponsive management during incidents.

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or improperly prepared meals, while others praised fresh and hot food.

Cleanliness

Feedback varied on cleanliness; some noted clean dining areas, while others reported dirty tables and restrooms.

Customer Experience

Several reviews mentioned positive interactions with friendly staff, but many also expressed frustration over lack of engagement and professionalism.
  • SH
    Sese Holcomb
    Dec 25, 2025
    1.0
    Half our food was missing and wrong. We ordered 3 Dr peppers and a Diet Coke. And they gave us a unsweetened tea and 2 Dr peppers. The service was horrible, the employees are lazy and didnt want to fix our order when we told them it was wrong. You also couldn’t understand person talking on the mic, it was loud and almost broken. The food- it was awful. Chewy and cold. I felt sick taking one bite. This is my first time in Florida and I had high expectations for this McDonalds. Do not get your food here.
  • YO
    Yolanda Ortiz
    Dec 22, 2025
    5.0
    The teller was very sweet and understanding. We exchanged a few lovely life facts. Have a great day 😀
  • MG
    María Lourdes Rodríguez González
    Dec 21, 2025
    5.0
    Me encanta cuando voy de viaje parar en Mcdonald's.
  • EO
    Elena Ostrovskaya
    Dec 5, 2025
    1.0
    The worst experience ever. An absolute display of unprofessionalism, irresponsibility, and complete indifference. I was there with my husband and mother-in-law. We had placed our order, and while I was standing by the table, my mother-in-law was sitting on the bench. An employee came over with a tray, and as he was setting it down, a cup of coffee tipped over. The lid flew off completely, and half of a large cup of extremely hot, boiling coffee spilled all over my mother-in-law’s legs and hands. All the employee did was turn to me, say “sorry” with zero emotion, and hand us some napkins. That’s it. No concern, no reaction, absolutely nothing. While my husband was trying to find a manager to ask for a first-aid kit, I was helping my mother-in-law remove the burning hot clothes. We ended up deciding to go to a pharmacy because no help was offered at all. While my husband drove my mother-in-law to get first aid, I found out there was no manager on site. I could barely get any employee to talk to me, and eventually someone handed me a form to fill out. No first-aid kit. No medical help. Nothing. And on top of that—no one even offered to remake the coffee. I had to tell the staff myself that they needed to clean the table and redo the order because everything got cold while we were dealing with this emergency. We even had to move to another table because no one bothered to clean the mess. A few days later, someone called me (I left my number because my mother-in-law doesn’t speak the language well). We scheduled a call for the evening when she would be with me. Nobody called. I tried calling myself—nothing. To this day, no one has done anything about this situation, and it’s terrifying to realize that if something happens to you, no one will help you. And by the way—this happened during our vacation, right around both my birthday and my mother-in-law’s birthday. In the end, she ended up with a minor burn on her leg.
  • JJ
    Jen
    Nov 28, 2025
    5.0
    It doesn't matter what time of day I do a mobile order for this particular McDonald's, it will always be fresh and 100% accurate. It's impressive.

Frequently Asked Questions About McDonald's

What are the regular business hours at McDonald's in Vero Beach, FL?

McDonald's in Vero Beach is open daily from 5:00 AM to midnight.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:30 PM. You can order online at https://mcdonalds.order.online/business/-5579.