McDonald's

2.8
1739 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5875 20th Street, Vero Beach, FL
32966, United States

Hours

Reviews

2.8
1,710 reviews
5 stars
416
4 stars
246
3 stars
274
2 stars
158
1 star
616

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Management Issues

Many reviews highlighted a lack of effective management, leading to disorganization and unprofessional behavior among employees.

Food Quality

Several customers complained about the quality of food, including cold items and poorly prepared meals.

Operational Hours

Numerous complaints indicated that the location does not operate as advertised, often being closed during posted hours.

Customer Experience

Overall, the customer experience was described as disappointing, with many expressing frustration over the service and management.
  • LL
    Leeann
    2 days ago
    1.0
    Not sure what the deal was tonight but Camila in the drive thru was the least pleasant person we’ve met in Vero in the last 6 trips down here. We also waited an extremely long time for our food. We got to the window and the manager asks us what we’re ordered and had us hand the receipt to him. Didn’t end up pulling off until 10:26.
  • BP
    Ben Peskin
    Nov 15, 2025
    2.0
    Probably the worst mcdonalds in town, id coohse any other location over this one. Counterperson will activatly ignore you to get you to use kiosks; has the added disadvantage that you get ignored if you need exta napkins, salt/pepper etc. Once you pay me to order my food i will use the kiosk. Protip: at this location just order drive thru then walk inside with your food, forces them to give you service.
  • DS
    Dan Schmitt
    Nov 12, 2025
    1.0
    Drive-thru,,,,,,Order iced coffee with cream, no sugar. They can’t comprehend how to make it without adding sugar. Go back into the store. I get an iced coffee that looks like milk. You’re better off driving 5 miles to another McDonald’s then going to this one.
  • SR
    Star Reviews
    Nov 7, 2025
    5.0
    Hard workers, consistent in food quality, service is quick and that is great for this location which had some staffing issues a long while back. When you see the same staff for months to years you know they are hopefully well taken care of and that means happy customers. Thank you to these most often very nice employees. *Negative reviews- I get this, always check the bag before hitting the gas peddle!! That's like every fast food place unfortunately.
  • MS
    MoonSheep Sheepington
    Oct 24, 2025
    1.0
    I just went to this mcdonalds and the person taking the order didn't understand english (Im a native speaker). I had to repeat the same item like 5 times and also had to repeat things about 10 times. I waited 5 mins when I drove up to the window to pay, and the guy was completely lost when it came to using the order machine. He then told me to wait because he had to take another order, then proceeded to leave to the kitchen and got in a fight with the chef. They were both screaming at each other in haitian. Took a chance, will never go here again and will tell all my family and friends about this incident.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Vero Beach, FL?

McDonald's in Vero Beach, FL is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service 24 hours a day, 7 days a week.