Numerous reviews highlighted rude and unhelpful staff, particularly in the drive-thru, leading to a negative customer experience.
Order Accuracy
Many customers reported receiving incorrect orders, with issues ranging from missing items to wrong food being served.
Food Quality
Several reviews mentioned poor food quality, including cold, stale, or improperly prepared items, contributing to dissatisfaction.
Cleanliness
While some customers noted cleanliness, others reported filthy conditions and poor food preparation areas.
Management Issues
Feedback indicated a lack of effective management, with complaints about unprofessional behavior and inadequate staff training.
RH
Rigel Herrera
Jan 20, 2026
5.0
They were very helpful and explain the menu to us because that day they have specials going on and we did not even know it.
RA
Robert Adams
Nov 11, 2025
1.0
Horrible Drive Thru service . That girl needs to be let go. 11/11 at around 3;00pm. Had 2 customers in drive thru. Gave me attitude because i needed a minute. Got to the window, waited. Grabbed the card and handed the food. Asked for Sour cream and before I could ask for hot sauce for the chili she walked away and grabbed the sourcream. When she same back, i asked for crackers and hot sauce... GOT THE ROLLED EYES attitude face and irritated annoyed response as if im bothering her. Chili watered down. Called to ask question, Employee answered and stated they were the manager. Didnt answer the phone respectfully, and didnt give name. Asked for name, gave me a name I couldn't understand. Then asked her to repeat and she stated her name was WENDY. I know thats not the name she originally gave me. Called her out and giggly said, No thats the name I said.
After asking how many ounces the large chili is.. she stated she didnt know. What Manager doesnt know the sizes. Wow just wow. Then the guy took the phone and answered me. Impersonating managers and giving horrible service. I GUARANTEE ITS THE DRIVE THRU GIRL at the window. Get rid of her ASAP. NEVER COMING BACK.
MM
MATTS MARBLE AND TILE LLC. (MMT)
Oct 30, 2025
5.0
Good Wendy hot fresh food
HS
Honey S
Sep 12, 2025
1.0
Ordered a large coffee got a small one. I tried to correct her, she didn’t listen. Payed for a large got a small coffee
LJ
Laura Jones
Dec 1, 2022
1.0
Ordered on the app, chose drive thru pick up. Sat in line for 10 mins to be told I had to come inside, even though it was a drive thru pick up. Then was told my food would be at the pick up area. Had to wait in line to tell them it isn't. Now I've been waiting for 10 mins for my food. If I wanted to come inside I would have chose that option. The employees are apparently lazy, and not well trained. Definitely not coming to this location ever again.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-through service at this Wendy's location?
The drive-through at Wendy's in Venice, FL is open daily from 10:30 AM to 10:00 PM.
Does Wendy's in Venice, FL offer delivery and takeout options?
Yes, Wendy's in Venice offers delivery and takeout. Delivery availability can be checked via their app or at order.wendys.com by entering your delivery address.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, in their mobile app, and in-restaurant via a nutrition poster.
How can I contact Wendy's Venice location for questions or feedback?
You can contact Wendy's Venice directly at (941) 480-9551 or provide feedback via their Customer Care live chat, phone 888-624-8140, or the online customer satisfaction survey.
Does this Wendy's location have a drive-through service?
Yes, this Wendy's in Venice, FL has a drive-through service open daily from 10:30 AM to 10:00 PM.
What payment methods does Wendy's in Venice accept?
They accept American Express, Cash, Discover, Mastercard, and Visa payment methods.
Are there nearby hotels where I can stay when visiting Wendy's Venice?
Yes, there are several nearby hotels including TownePlace Suites by Marriott Venice, Fairfield by Marriott Inn & Suites Venice, and Holiday Inn Express Venice which are convenient for visitors.
What nearby coffee shops can I visit before or after dining at Wendy's Venice?
Nearby coffee shops include Dunkin' and Wawa, where you can enjoy coffee or snacks before or after your Wendy's visit.
Are there nearby gas stations close to Wendy's for refueling during my visit?
Yes, there are nearby gas stations such as RaceTrac, Citgo, Speedway, and Shell that you can use when visiting Wendy's in Venice.
Does Wendy's Venice accept any online ordering through apps?
Yes, you can order from Wendy's Venice using the Wendy's app available on the Apple App Store or at order.wendys.com for specials and deals.
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