Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and greasy floors.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared items.
Positive Staff Interactions
Some customers praised individual staff members for their helpfulness and friendliness, indicating that service can vary.
Ice Cream Praise
The ice cream, particularly Blizzards, received positive feedback, with many customers expressing satisfaction with the treats.
BM
Brett Mauch
Nov 13, 2025
5.0
Fast service, very affordable and delicious!
CM
Christopher McRoberts
Nov 7, 2025
1.0
I get keeping some things in stock can be difficult, but come on . What ice cream place doesn't have chocolate. This is now twice I've gone here and no chocolate.
DO
Dan OBrien
Oct 25, 2025
5.0
Good stuff
SG
Susan Gastony
Oct 13, 2025
3.0
I had a very unpleasant experience at the DQ today. I went into the dining area after ordering and two teenage boys were being loud and disruptive in there. It made it uncomfortable to eat in that main area. When I asked to speak to the manager, a teenager came forth and told me if I didn’t like their noise to move to a different section or eat outside. I had already moved to an area far from the boys. She then said: “alright, I’ll go tell them you told me you want them to be quiet and she then smirked at me. I realized as she walked over to them that they were friends of hers who were likely hanging out in the eating area while she worked. Of course, the noise from them just got worse. She later looked at me in the booth I was sitting in and laughed at me. It was an awful experience. All the other customers stayed away from the main dining area, too, after they realized it wouldn’t be a pleasant place to have their food.
I sure hope you can address this issue. The young man who took my order was very polite but the two girls working with him with head sets on, certainly weren’t polite or helpful at all. In fact, they wanted to make me look ridiculous for complaining about the noise and did their best to make me feel that way. May I suggest an older adult to supervise the store. You have a nice eating area, but if there are troublesome teens in there, just hanging out while their girlfriends work, your patrons may go elsewhere. Perhaps just some simple signs: no loitering or time limits posted for using the dining room.
Thank you for hearing me, as I certainly didn’t feel heard or wanted at your store by the female employees who heard my complaint.
SE
Steve Eyrich
Oct 11, 2025
4.0
The treats that we had were very good. The biggest problem that we saw was that the floor was very, very greasy to the point of being slippery. The bathrooms were not very clean either. This will prevent us from returning.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Venice, FL?
Dairy Queen Grill & Chill is open from 10:30 AM to 11:00 PM Monday to Thursday and Sunday, and from 10:30 AM to 11:30 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill in Venice wheelchair accessible?
Yes, the restaurant is wheelchair accessible and provides facilities such as restrooms, booster seats, and high chairs for families.
Does Dairy Queen Grill & Chill offer outdoor seating?
Yes, this location offers outdoor seating for guests who prefer to dine outside.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their official ordering page.
What are some popular menu items at Dairy Queen Grill & Chill?
Popular specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and signature shakes and malts.
What categories and services does Dairy Queen Grill & Chill provide?
It's a fast-food restaurant and ice cream shop offering food, treats, drive-thru service, family-friendly seating, and mobile ordering with rewards.
Are there any nearby convenience stores and gas stations near Dairy Queen Grill & Chill?
Yes, nearby you can find convenience stores and gas stations like 7-Eleven, Exxon & Mobil Stations, and Mobil, which are useful for quick stops before or after your visit.
What nearby restaurants can I visit around Dairy Queen Grill & Chill?
Nearby dining options include China Wok, a Chinese restaurant, and ZENSHI Handcrafted Sushi, which serves sushi and diner meals.
Are there any nearby gift shops or salons close to Dairy Queen Grill & Chill?
Yes, you can visit Gifts & More at The Paper Store and Ellen's Hallmark Shop for gifts, as well as Simplicity Salon & Day Spa and Metro Nails for beauty and spa services nearby.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location welcomes families and children, providing amenities like booster seats and high chairs to accommodate young guests comfortably.