Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Management Problems
The general manager, Charles, received significant criticism for unprofessional behavior and poor customer handling.
Food Quality
Many reviews mentioned issues with food quality, including cold, overcooked, or incorrect orders.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service, highlighting a few who went above and beyond.
Cleanliness Concerns
Several reviews noted cleanliness issues within the restaurant, including dirty tables and unpleasant odors.
MS
Mike Sih
1 day ago
1.0
We went here to watch the NFL playoff games and sat in the bar area in front of the bar. The place was not overly busy and there were plenty of staff working. We waited 15 minutes and no one came to greet us. We went to find a server and he told us someone would be over shortly but he did nothing to tell anyone. We waited another 15 minutes (30 total) and still no one came so we left and told the manager what just happened. We went over to Oak and Stone and our server came immediately to wait on us and then 5-10 minutes later the manager came by and asked us if everything was ok. This restaurant needs new management and staff that care about customer service.
MM
Mandy Monsivais Medina
3 days ago
1.0
Waiter did not even care for us , took awhile to get drinks. When we got our food, it was cold! I order 10 wings and got 9 but my husband didn't want me to complain. Will not go back. Bad service and bad food!
JF
John Fusselman
Jan 3, 2026
1.0
If you want to experience a big “we don’t give a crap about you”. This is the place.
I figured I’d grab a quick bite quick beer watch a little sports.
Bar person , Jessica , , just takes a while to acknowledge me, but that’s OK it was barely within an acceptable timeframe
Beer comes quick and cold - good start. Order something basic , boneless chicken wings that should be easy for such an establishment.
20 minutes later still no food She ignores me chats up a couple of the younger guys whatever. When I ask about my food I am told, “ I don’t know they’re running out of stuff”.and walks away.
So, you’re telling me that a place with “wings”
in its name runs out of wings??
Oh, and the guy next to me, Who showed up 10 to 15 minutes later he gets his wings promptly.
Well, Jessica and Management, I hope your “ stuff “ gets delivered for any other patrons who may have the misconception that this wing place can / serve you wings
BTW I wasn’t going to include her name as she’s just trying to make a living, but you can’t be a smug jerk to everybody and expect to get away with it
RR
Ricky Rodriguez
Dec 19, 2025
1.0
We had a very disappointing experience. We waited approximately 50 minutes for our food. When it finally arrived, my meal was cold, and my wife’s meal had initially been forgotten entirely.
Because of the long delay and the condition of the food, neither of us ate. We asked our server to box both meals to go since we needed to leave. When we asked whether it was appropriate to pay under the circumstances, the server went to get the manager, Shamara.
Shamara was extremely rude in how she handled the situation. She stated that we did not have to pay, but then immediately said that we could not have the food, proceeded to physically remove both boxed meals from our table, walked away, and said “have a good day.”
This was handled in an unprofessional and unnecessary manner by management, and it completely ruined the experience.
TM
Taylor Marie
Dec 19, 2025
1.0
We had a very disappointing experience at this Buffalo Wild Wings location.
We waited about 45 minutes for our food. Our son’s meal came out first, my husband’s wings came out cold, and my meal never arrived at all. Because of the long wait and incomplete service, we asked if we could get the food to go.
When it was time to pay, the server mentioned a small discount. We calmly asked whether we should be expected to pay given that one meal never arrived and another was cold. Instead of a manager handling the situation, a cook came out by the name of shamara and told us that if we didn’t want to pay, we were not allowed to keep the food — and then physically removed it from our table in front of us and our child.
There was no attempt to resolve the issue professionally. The way this was handled felt humiliating and completely inappropriate. We’ve dined at Buffalo Wild Wings many times and have never experienced anything like this.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
Where is Buffalo Wild Wings located?
It is located at 5235 University Parkway, University Park, FL 34201, USA.
What are the opening hours of Buffalo Wild Wings?
Buffalo Wild Wings is open Monday through Thursday from 11:00 AM to 12:00 AM, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to 12:00 AM.
Is Buffalo Wild Wings open on weekends?
Yes, Buffalo Wild Wings is open from 11:00 AM to 1:00 AM on Friday and Saturday, and from 11:00 AM to 12:00 AM on Sunday.
Can I order takeout from Buffalo Wild Wings?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant, allowing you to place takeout orders.
How can I contact Buffalo Wild Wings for reservations or inquiries?
You can contact Buffalo Wild Wings by phone at +1 941-259-1226.
What kinds of restaurants are located near Buffalo Wild Wings in University Park?
Nearby you can find several restaurants including Square 1 Burgers & Bar (burger restaurant), Bun-Haus Vietnamese Kitchen (restaurant), Pascone's Ristorante (Italian and Mediterranean), Yaki Sushi Grill BBQ (Korean and Japanese), Mission BBQ (barbecue), Red Elephant Pizza & Grill (pizza), Tom+Chee (American), Kumo Japanese Steak House & Sushi, and Jason's Deli (sandwich shop).
Are there other service-related businesses near Buffalo Wild Wings?
Yes, nearby service businesses include Motto Clear Aligners and Aspen Dental for dental care, Sprint Store for mobile phones, Xfinity for internet and TV services, University Chiropractic Center for health services, Mattress Firm for furniture, and several more.
Could I combine a visit to Buffalo Wild Wings with a wellness or beauty appointment nearby?
Definitely! Nearby places like Face Foundrie (beauty and spa, hair removal), University Chiropractic Center, and Restore Hyper Wellness medical spa allow you to enjoy wellness or beauty treatments before or after your meal.
What categories does Buffalo Wild Wings fall into?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout Restaurant.