Chipotle Mexican Grill

Reviews

• CE

  Cieri Entertainment

  2 days ago
  1.0
  My girl went in ahead of me because we had the puppy and took almost 7-10 minutes so I just assumed she had her food when she came out. She didn't. It was her first experience (and probably last) she waited in line until the girl at the counter told her they were out of food. I went in after and had 5 or 6 customers tell me they were 100% out of Chicken AND Steak. I went in for the steak. It shouldn't matter every now and then to be "out of" something, but when 80% of your menu is Chix/Steak that's a serious Prep problem which leads me to believe poor management. Will not return to this location. Manager please get your prep in order - this is the second location where they were "out of" a main meat. - As a company/franchise I think they have great---- food when they actually have it. Pay your daytime prep team more money and add customer service training - No one likes to wait in a line hungry for 10 minutes just to be told that your out of what they wanted.
• JC

  John Crum

  Dec 29, 2025
  1.0
  The third horrible experience at Chipotle in Florida since moving from Northern Virginia. Went to this Chipotle at 9:40pm on Monday, the last day of the deal to use points. They close at 11pm. I have the gene that causes cilantro to taste like soap. Therefore, I always ask to get plain white rice. As I arrived, what was clearly the manager on duty was cutting foil. She said someone would be with me in a moment. When no one else appeared, she reluctantly helped me. I asked for plain white rice. She immediately said she didn't have any. As I looked into the kitchen, I saw the cook meandering to the rice pan. Digging white rice out of the pan into a mixing bowl. I asked her what about that rice, before he mixes all of it? There was enough for several bowls, but I got mine, so we were good. I asked for black beans and pinto beans. Next was Chicken. To which she lifted the lid where chicken normally goes to see there was no pan there. Her response was they didn't have chicken. Again, never asking anyone or checking. I could have barbacoa, the new steak or carnitas. I looked at the carnitas, while I do like them, they didn't look appealing. I asked if they could cook any. She said this is what we have. I then said you are out of chicken over an hour before you close? She said we try to run out of everything. I then looked up and down the line considering getting the carnitas, when I noticed a full pan of chicken without a lid on it sitting from my perspective in front of the rices. I asked, what about that chicken? Her response was she doesn't normally work on the line. I could tell, believe me. Then we proceeded to complete the order, with her obviously unhappy to wait on me any longer. I get my stuff an try and sit in the tables in front of the soda machine in order to try and enjoy my food despite the awful and upsetting service. Then the person sweeping the lobby tells me that she is getting ready to clean there. I look at her incredulously. She then repeats that she is getting ready to clean there. I ask her where I can sit and she points to the hightops and the window bar. I express my discuss and eat and then to immediately write this review. I am not shocked that there are almost as many 1 star reviews as there are 5 star reviews of this place. I was one of the first 500 managers at Chipotle, running the #7 store in the country. I would have quit, right after firing each of the employees, if I was so poor at managing that my crew thought this was remotely reasonable. It is embarrassing to me that within a week I have had such poor experiences at three different Chipotles. Clearly this is a systematic problem in the central Florida area that should be brought to someone in charge. Not the store managers or the area managers that let it happen, but thier bosses that either don't care or are also willing to allow it. There used to be standards...
• SH

  Scott Hall

  Dec 28, 2025
  2.0
  This might be the worst Chipotle ever. It’s crazy how people can have jobs and literally not want to do them. Why even show up? When being asked what you would like in your food all you get is attitude. I get it, working here isn’t the most glamorous and won’t get you tik tok credit or whatever but dang if you hate it so much don’t show up. I attempted eating here three times and everything from how disgusting the lobby was, the horrible attitude from the people taking your orders, to the female ‘manager’ taking the cash at the register. This place sucks hands down. Don’t waste your time or money.
• SS

  Sabrina Sawhney

  Dec 18, 2025
  5.0
  This is the only chipotle I go to. Chipotle generally is my favorite “fast food” chain. I love the food and I almost always get the same thing every time. I go to this chipotle so frequently that some of the staff remember me. This is my favorite chipotle because of the staff. Talayjah, Taé, Maddie, and Alessia are my favorite employees. They are super nice! Also, there is a manager thats pretty cool too. I dont know his name but hes a younger guy and hes almost always there. Hes always friendly. The food is good at this location and the staff are always wonderful!
• TM

  Tim Misch

  Dec 16, 2025
  3.0
  The workers are never really friendly, not ALWAYS rude, but never friendly. They just quit stocking soft corn tortillas, very sad. The food is good, just disappointed about the corn tortillas, told they mold too quickly for them to stock. 😞

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