Panera Bread

Reviews

• KW

  Kohaku W

  Jan 5, 2026
  5.0
  The Manager (Sara or Sarah) is top knotch. Her customer service and willingness to assist is top tier and I highly recommend this location. I ALWAYS enjoy the food and even when mistakes occur (because we're human) she takes accountability and goes above and beyond. This is not only the expectation of most all companies but it is a rarity in people. She is an excellent leader and role model for the associates to look to.
• MD

  Mini Donut

  Jan 2, 2026
  1.0
  On my way to a belated family Christmas gathering, we decided on a whim to stop by Panera for bagels for the family. When ordering, I was told that for the future, I NEED to call in dozen bagel orders the day before. I was also lectured on how I need to specifically order by name of item if I want cream cheese with my bagels. There is a big difference between ordering “dozen” and “pack” of bagels. While I understand these details, who wants to be told how they need to do things as a consumer? Anyway, Panera is overrated. Find a local mom & pop shop that will be so glad to serve your bagel cravings. There’s a charm about mom & pop shops that big corporate companies clearly don’t care to obtain.
• LP

  Lolli Pop

  Jan 1, 2026
  2.0
  I normally don't review chain locations like this but this was honestly a little disappointing. The service was awful. I understand it's New Year's Day, but the workers (save for one very polite man) were all apathetic and a little depressed. They were very monotone when conversing with my family, making me feel as if there was an inconvenience simply with my presence. It was very unwelcoming. I ordered a broccoli cheddar soup in a bread bowl with chips (as I was expecting to receive bread already as the bowl) but AFTER placing the order and letting the next member of my party order was when I was informed there was no bread bowls. Disappointing, but after purchase, they refused to compensate with an extra side of baguettes. A little unfair, but we paid for extra bread anyways. The overall impression here was that the workers didn't care much for service, rather just collecting a paycheck. No green tea, though we were charged for some. The dispenser was empty and the sign completely gone. The bread was slightly burned. Overall I feel that the workers act as though my family's purchases were an inconvenience, and we felt unwelcome. I hope those people find a little peace over the weekend, as they clearly need it. Shoutout the very friendly tall male worker. Probably the only friendly person in this place.
• GS

  Geraldine Shenkman

  Dec 1, 2025
  4.0
  Food always good pastry a little high priced but everything is now.
• EM

  Erin Marcus

  Nov 26, 2025
  5.0
  Usually busy but that's expected. I only eat the broccoli and cheese soup from here. It's my absolute favorite. Some days it is amazing. Then other days it's just awful. My recommendation to anyway getting that soup to go, check it before you leave. No one wants the reheat soup from the previous day, that's all burned and looking nasty. Get a fresh bag of soup out and heat it up. I was a General Manager for some time in this area. I understand how the food cost and inventory go. But I would never approve nasty looking, burnt, day old soup to be served. Sometimes you just need to take the loss on your weekly food costs. If they would get the B&C soup issue under control, I'd have no other issue. Just some food for thought to local management and to district management. Thanks!

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