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Dairy Queen Grill & Chill

3.6
(1483 reviews)
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Business Details

10830 N 56th St, Temple Terrace, FL
33617-3644, United States
(813) 988-6132
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
10830 N 56th St, Temple Terrace, FL
33617-3644, United States

Hours

Reviews

3.6
1,483 reviews
5 stars
626
4 stars
302
3 stars
173
2 stars
88
1 star
294

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a frustrating experience.

Food Quality

While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared items, including melted ice cream and incorrect orders.

Positive Staff Interactions

Despite the negative feedback, several reviews highlighted friendly and helpful staff members, particularly Brandy, who received praise for her customer service.

Cleanliness Concerns

Several customers noted that the dining area and service areas were not clean, contributing to an overall negative impression.

Inconsistency

The quality of service and food varied significantly, with some customers having great experiences while others faced numerous issues.
  • EW
    Evan Wanner
    4 days ago
    1.0
    They don't start deliveryborders until the driver gets there and then don't start the order till they are done with the line even though you drove 10 min for the order so two blizzards should be done
  • RS
    Rebecca Shaffer
    6 days ago
    1.0
    Ordered a banana split and instead received vanilla and strawberry. Dissatisfied
  • MM
    matthewkz
    Feb 15, 2026
    1.0
    The drive through asked me to pull forward to a parking spot to wait for a couple of blizzards. We then sat there along with multiple other people for over 45 minutes, before going inside to get a refund. It took another 10 minutes to get my refund, because they couldn't even find my order, and ended up manually rebuilding it to give me the credit. In the 45 minutes I waited, I never saw a single worker come to ANY of the 3+ cars that were waiting in the back spots. They would come outside to give whoever was in the 1 spot at the end of the drive through their stuff, look at all of us, and go back inside. My only guess is that no one wanted to walk the extra 20 steps to give any of us our food, as there didn't seem to be any plans to get us anything when another lady and I went in.
  • SC
    Sara Cannaday
    Feb 13, 2026
    1.0
    Ordered 2 blizzards and paid… still waiting more than 20 minutes later. Very disappointed Update over 45 minutes. Not coming back. Watching more and more cars get served while we waited. Ridiculous.
  • LB
    Lori Bimonte
    Feb 9, 2026
    1.0
    We were so excited to finally make it to try the ice cream sundae cupcakes. Valentnes Ice cream sundae cupcakes looked nothing like the picture advertised. Cups were only half full at most. Must have been pre-made and sitting in freezer for a while , as had freezer burned taste. Called store to let them know and request a refund or replacement, spoke to the manager/GM who identified himself as the "owner" and said his name was "Yes". He told us it was our fault, if we didnt like it and if we already took a bite of it, there was nothing he could do. Then he proceeded to hang up the phone on us. Worst Dairy Queen customer service ever experienced. This is not the Dairy Queen Corp we know from all the years past. Smh. We won't be returning to this location.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Basket, and ice cream cakes.

What are the opening hours for Dairy Queen Grill & Chill during the week?

The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday from 10:30 AM to midnight.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
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