Service Speed
Customers frequently reported long wait times for food, with some waiting over 30 minutes, especially during busy hours.
Staff Performance
While some staff members, particularly Bryan, received high praise for their friendliness and efficiency, others were criticized for being slow and unresponsive.
Food Quality
Mixed reviews on food quality; some customers enjoyed the food, while others reported issues such as incorrect orders and unsatisfactory taste.
Management Issues
Several reviews pointed to poor management decisions, particularly regarding staffing during peak hours, leading to inadequate service.
Customer Experience
Overall, customer experiences varied widely, with some enjoying their visits while others expressed frustration and disappointment.