Brand Certified
Pollo Tropical
3.7(2302 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
25570 Sierra Center Boulevard, Tampa, FL
33559, United States
Certified by Pollo Tropical • Feb 22, 2026
(813) 579-1625
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/lutz/25570-sierra-center-boulevard
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.7
2,302 reviews
5 stars
1,087
4 stars
431
3 stars
249
2 stars
150
1 star
385
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being dry or tasteless, while others praised the flavor and freshness.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
While some customers noted cleanliness and organization, others pointed out that tables and dining areas could be cleaner.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
- RRrubert ramirez1 day ago5.0⭐⭐⭐⭐⭐ Excelente servicio y la comida muy rica y fresca. Todo salió rápido y bien preparado. ¡Recomendado!
- NRNelson Renderos1 day ago5.0Jasmin was helping very friendly. Thank you.
- RGRoman GFeb 20, 20261.0Just went at the drive thru and came back home and they forgot the order of my wife, and they forgot my sauce…. On top of that I had to wait 20 min for them to prepare the chicken. Very bad service!
- RRRatedE4EffectFeb 2, 20263.0We wanted Hispanic food but places we were trying were closed so this was the closest place to us. Service was fast easy and nice. Table we sat at was a sticky but we did see a young lady mopping and cleaning so she may have just missed our area. The food was okay. It was food, my girlfriend didnt really finish her food the only thing she did think was memorable was the mango drink they had there. It was really good. My food was nothing special but it filled me up.
- ZZZulyFeb 1, 20261.0Pollo Tropical is really not what it used to be. No sauce bar, no drink bar, and the prices are way higher than they should be. The quality has definitely taken a dive—I paid $40 for two 1/4 chicken meals, and honestly, it just wasn’t worth it. Really disappointing overall; I wouldn’t recommend it.
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Certified February 22, 2026Yext Knowledge Graph
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