Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,748 reviews
5 stars
715
4 stars
294
3 stars
190
2 stars
138
1 star
411
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent, with some customers praising the flavor while others report overcooked or bland dishes.
Service Issues
Numerous complaints about poor customer service, including long wait times, incorrect orders, and unprofessional staff behavior.
Cleanliness
Many reviews mention dirty dining areas and unsanitary conditions, impacting the overall dining experience.
Value for Money
Customers express dissatisfaction with portion sizes and pricing, feeling that the food does not justify the cost.
- AAAmada Anderson2 days ago2.0Went to get dinner tonight. We live an hour away. The experience included none of my son’s kids meal. No cookie. No chicken. No Mac n cheese. We had ordered other stuff obviously for ourselves but luckily I asked my husband to double check and we had to turn around. Just super disappointed. Meaning we turned around and only got the chicken and cookie. No Mac. Luckily I had it at home. Just super disappointed. Cause we have annual passes to Busch gardens. Also burnt chicken.
- WWWorkersHustle2 days ago1.0Small portions and rude employees. I know how this wrap is supposed to look and it’s almost like they don’t even care
- BDBenjamin Dupont2 days ago5.0Food was great Workers were really friendly
- TCTameka H (CHOCOLATTA)Jan 5, 20261.001//05/2026 Walked into Pollo Tropical 9:05pm on a Monday night…they close at midnight. Cashier: are you ready to order Me: yes, can I get a chicken Caesar Cashier: (cut me off) we’re out of chicken Me: I see chicken (there was 2 grills full of chicken) Cashier: it’s for online orders only, I’m sorry we don’t have any for walk in orders. Me: so you telling me at a chicken restaurant I can only order everything but chicken? Cashier: yes Me: 🚶🏽♀️walked out!
- EVEric VelezJan 3, 20265.0Hot, fresh, delicious, and quick! Great after a day at Busch Gardens!
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Tampa?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located in Tampa?
Pollo Tropical is located at 5101 Fowler Avenue, Tampa, FL 33617, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, high chairs, and wheelchair accessible facilities.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments. They do not require cash only.
Does Pollo Tropical provide catering and takeout services?
Yes, Pollo Tropical offers catering, takeout, delivery, and curbside pickup services.
What are some nearby restaurants to Pollo Tropical where I can explore more dining options?
Nearby dining options include Pita's Republic (Mediterranean), Sweet Dragon (Vegetarian), Zamar Wings (Haitian and chicken), ChixBee Wraps (American food truck), Chipotle Mexican Grill, Blaze Pizza, PDQ Chicken, Sake House (Sushi), and PDQ USF - Temple Terrace.
Are there automotive services near Pollo Tropical if I need car care?
Yes, nearby automotive services include Meineke Car Care Center, Induction Performance, Havoline Xpress Lube, Tire Kingdom, Take 5 Oil Change, and Tires Plus Total Car Care for repairs, maintenance, and tire services.
What nearby places can help me shop or run errands after dining at Pollo Tropical?
You can visit Publix Liquors for liquor shopping, The Check Cashing Store for financial services, Unique Ink Screen Printing for printing needs, and The Good Life Smoke/Vape Shop for tobacco and e-cigarettes.