Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
1,729 reviews
5 stars
706
4 stars
292
3 stars
188
2 stars
137
1 star
406
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent, with reports of overcooked, bland, or poorly presented dishes.
Customer Service
Customer service is frequently criticized for being slow, rude, and unhelpful, with many orders being incorrect or incomplete.
Cleanliness
The dining area and kitchen conditions are often reported as dirty and unsanitary.
Value for Money
Many customers feel that the portion sizes and food quality do not justify the prices.
Staff Performance
While some staff members are praised for their friendliness, overall staff performance is seen as lacking professionalism and efficiency.
- RBRory Bisignano2 days ago5.0Clean restaurant and fast helpful service with really good food. Will eat here again.
- RSRyan SweeneyNov 12, 20251.0Not sure what happened to this chain it’s gone downhill sticky floors. The food’s not as good as it was. It’s not just at this location. That are quite a few different locations that l have had The location on Hillsboro rocks clean great food.
- LDL DNov 3, 20255.0It's comfort food with great service
- RRRicardo ReidOct 30, 20251.0Bought a trio and they put the container with the beans on top of the steak and pork container in my rice. That’s not sanitary. Do better.
- JLJesse LockeOct 20, 20251.0Update! 11/3/2025 4pm I'm totally disgusted. Angel, the cook used the bathroom while I was in there, walked out of the bathroom and picked up tongs just like nothing had happened. I mentioned this and was told he washed his hand behind the counter. It is possible he WET his hands but he didn't have time to wash them. I walked out 10-15 after him and when I rounded the corner he was working with the chicken. Of course I walked out. Not coming back here. I love this place and the people who work there. The anti-Popeyes attitude. Closer to Chic-fil-a employees.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Tampa?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located in Tampa?
Pollo Tropical is located at 5101 Fowler Avenue, Tampa, FL 33617, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, high chairs, and wheelchair accessible facilities.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments. They do not require cash only.
Does Pollo Tropical provide catering and takeout services?
Yes, Pollo Tropical offers catering, takeout, delivery, and curbside pickup services.
What are some nearby restaurants to Pollo Tropical where I can explore more dining options?
Nearby dining options include Pita's Republic (Mediterranean), Sweet Dragon (Vegetarian), Zamar Wings (Haitian and chicken), ChixBee Wraps (American food truck), Chipotle Mexican Grill, Blaze Pizza, PDQ Chicken, Sake House (Sushi), and PDQ USF - Temple Terrace.
Are there automotive services near Pollo Tropical if I need car care?
Yes, nearby automotive services include Meineke Car Care Center, Induction Performance, Havoline Xpress Lube, Tire Kingdom, Take 5 Oil Change, and Tires Plus Total Car Care for repairs, maintenance, and tire services.
What nearby places can help me shop or run errands after dining at Pollo Tropical?
You can visit Publix Liquors for liquor shopping, The Check Cashing Store for financial services, Unique Ink Screen Printing for printing needs, and The Good Life Smoke/Vape Shop for tobacco and e-cigarettes.