Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,914 reviews
5 stars
971
4 stars
369
3 stars
198
2 stars
112
1 star
264
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry or overcooked chicken, missing items, and hygiene concerns such as hair in food.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times, particularly in the drive-thru.
Pricing Concerns
Several customers mentioned that the prices were high relative to the quality and quantity of food received.
Positive Experiences
Despite the negative feedback, some customers praised the food's flavor, portion sizes, and friendly staff at certain times.
- EVElizabeth VelazquezJan 5, 20265.0I love eating at Pollo Tropical and especially at this location. My favorite cook is Alain because he cooks the chicken breasts that I order weekly to perfection. The best team leader is Jessica because she takes the time to take care of her customers by showing empathy and compassion. Kendry, a team member who works the line is very efficient and takes pride in making sure that each customer’s order is prepared to perfection. The entire team is wonderful and truly make me feel welcome and part of a family. The “Pollo Tropical” family.
- COcharles olsonJan 2, 20264.0Great option for take out. Tasty moist flavorful chicken. It does seem like they prioritize drive through over pickup online orders which took a little longer
- LSLuis SpDec 27, 20251.0La comida es ridículamente cara . Relación de precios y calidad o cantidad. No lo recomiendo
- DGDan GOTINDec 22, 20255.0Rapide, pas cher et délicieux… Nous avons pris le family meal à 21 dollars pour 4 personnes. Ça vaut le coup.
- ERErnesto RoubertDec 7, 20255.0Great food at great prices. Love the Yucca Bites filled with cheese and the Ropa Vieja Quesadilla. Customer service was great, and they honor Veterans. I totally recommend this place.
Frequently Asked Questions About Pollo Tropical
What are the regular delivery hours for Pollo Tropical on weekdays?
Delivery is available every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Tampa?
Pollo Tropical is located at 15298 N Dale Mabry Highway, Tampa, FL 33618, United States.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban and Latin American dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering and delivery?
Yes, you can order for delivery online through their delivery website.
What are Pollo Tropical's payment options?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family friendly and accessible for children?
Yes, Pollo Tropical welcomes families, has a children's menu, and provides high chairs.
Does Pollo Tropical offer catering and takeout services?
Yes, Pollo Tropical provides both catering and takeout options.
Are there nearby places where customers can shop or run errands before or after dining at Pollo Tropical?
Yes, customers can visit nearby Target Store North-Dale-Mabry for shopping, CVS Pharmacy for medical supplies, or RadioShack for electronics and mobile phones.
What nearby dining options are available close to Pollo Tropical?
Nearby dining options include Burger King for fast food and Starbucks for coffee and snacks.
Are there nearby services that might be useful for Pollo Tropical customers?
Yes, customers can utilize nearby financial services at Truist bank or Western Union money transfer, and visit beauty salons like AG Hair Studio or Anastasia’s Hair Studio in the area.