Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,903 reviews
5 stars
964
4 stars
367
3 stars
198
2 stars
111
1 star
263
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with several mentioning dry or overcooked chicken and missing items in their orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and floors.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting friendly staff and good meal options.
Order Accuracy
Numerous complaints were made about missing items and incorrect orders, especially with takeout and drive-thru services.
- RWRonnie White6 days ago5.0Great menu and great food. It was a wonderful experience for our family. The portions were big and the food was amazing. I can't say enough about how good it was. It was authentic Mexican food and we loved it. It was hot the wait was quick and the service was amazing. It is an easy location to get to and the people are friendly the bathrooms are clean and i am definitely going again if you want great food at a good price and alot of food this is the place for that taste of Mexico. Highly recommend. A+
- SRskye RavenNov 8, 20251.0Third time that I payed for something and didn’t even get it
- ACAdrian CMNov 6, 20255.0Food always amazing at this Pollo Tropical location. Chicken fresh and savory that never dissappoints. I recommend the family meal or combo with rice & black beans and add an extra side of yuca fries.
- NANatalia ArteagaNov 1, 20251.0Absolutely the worst pollo tropical I have ever had in my entire life. I have been many times to other locations and the staff was always friendly and the food pretty good. This specific store is simply bad. The staff specifically made a face when I made my order and ordered to try one of each sauce. How hard can it be to just get one of each sauce? Not only did the staff made a face but she also told me I could get four sauces and then her manager said I could get only three. It’s not written anywhere how many sauces you can get. Why are you skimping on a stupid sauce when I already spent my money? I hope the main brand of the franchise are aware of how they treat people and act fast. Disappointing. I will never come back to this one probably not to any other one either and will recommend everyone I know not to eat here.
- EWEmily WrightOct 28, 20255.0I had not been to one of these in a long time. The food was absolutely phenomenal. The people were very friendly and very accommodating.It was great loved it. Wish I had one closer to me.
Frequently Asked Questions About Pollo Tropical
What are the regular delivery hours for Pollo Tropical on weekdays?
Delivery is available every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Tampa?
Pollo Tropical is located at 15298 N Dale Mabry Highway, Tampa, FL 33618, United States.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban and Latin American dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering and delivery?
Yes, you can order for delivery online through their delivery website.
What are Pollo Tropical's payment options?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is Pollo Tropical family friendly and accessible for children?
Yes, Pollo Tropical welcomes families, has a children's menu, and provides high chairs.
Does Pollo Tropical offer catering and takeout services?
Yes, Pollo Tropical provides both catering and takeout options.
Are there nearby places where customers can shop or run errands before or after dining at Pollo Tropical?
Yes, customers can visit nearby Target Store North-Dale-Mabry for shopping, CVS Pharmacy for medical supplies, or RadioShack for electronics and mobile phones.
What nearby dining options are available close to Pollo Tropical?
Nearby dining options include Burger King for fast food and Starbucks for coffee and snacks.
Are there nearby services that might be useful for Pollo Tropical customers?
Yes, customers can utilize nearby financial services at Truist bank or Western Union money transfer, and visit beauty salons like AG Hair Studio or Anastasia’s Hair Studio in the area.