Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
3,792 reviews
5 stars
2,003
4 stars
756
3 stars
409
2 stars
196
1 star
428
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff members like Jahaira and Francis, highlighting their professionalism and kindness.
Food Quality
The food received mixed reviews; while many found it delicious and well-prepared, some reported issues with portion sizes and food quality, including overcooked or undercooked items.
Order Accuracy
Several customers expressed dissatisfaction with order accuracy, mentioning missing items and incorrect orders, which led to frustration.
Cleanliness
There were complaints regarding cleanliness, particularly in food handling and restaurant hygiene.
Value for Money
Some customers felt that the prices were high relative to the portion sizes and quality of food received.
- VMvicent motaJan 5, 20265.0Me encantan venir a comer a qui excelente servicios y la calidad de la comida muy sabrosa muchas gracias a Jahaira por su atención y servio a todos los que teabajan felicidades tremendo equipo gracias a yesica la felicito por su arduo trabajo
- JSJavier De los santosJan 4, 20265.0Muchas gracias por su atención la comida Rica Excelente Servicio me encantó venir sin Dudas y Gracias Francis por tu Excelente atención muy profesional amable mil Gracias 🙌🏽🙌🏽🤗
- TATomas AcevedoDec 22, 20255.0Los felicito, la mejor comida y atención que hemos recibido. Han preparado un arroz con frijoles, arroz amarillo, platanitos maduros, ensaladas, pan y pollo súper sabroso. Quiero reconocer al Gerente, a Marlene y a todo el personal por ser amables y muy atentos. Nosotros y nuestra Iglesia quedamos muy complacidos.
- ZSZuelem SantiagoDec 21, 20255.0We recently placed a large catering order with Pollo Tropical, and everything was absolutely delicious! The yellow rice and the chicken were amazing—fresh, flavorful, and a huge hit with everyone at our church. A special thank you to Marlene and her team at Pollo Tropical restaurant #84, who did an outstanding job cooking the food and coordinating the delivery. Everything arrived on time and perfectly prepared. We are so grateful for Marlene Ponds and her professionalism, kindness, and attention to detail. She truly made this experience smooth and stress-free. Highly recommend Pollo Tropical for catering—excellent food and exceptional service! 🙏🍗🍚
- NFNurelys FernandezDec 18, 20255.0⭐⭐⭐⭐⭐ We are truly grateful for this Pollo Tropical location and the amazing team that works here. My family and I are almost daily customers, and the food is consistently fresh, delicious, and prepared with care—but what really keeps us coming back is the exceptional customer service. Yahaira and Yusleidi are absolutely wonderful. They are always kind, patient, and welcoming, and they genuinely make you feel appreciated as a customer. Their positive attitude and professionalism make every visit better. We also want to recognize the entire team. The gentleman at the grill works with such dedication and pride, and you can tell he puts his heart into every meal. The lovely lady who serves is always warm, attentive, and caring—she brings a comforting, home-like feeling to the experience. It’s rare to find a place where food, effort, and kindness come together so beautifully. Thank you to the whole team for your hard work, consistency, and for treating our family with such respect and warmth. We truly appreciate you all.
Frequently Asked Questions About Pollo Tropical
What are the regular business hours for Pollo Tropical in Tampa, FL?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM. You can order online through their delivery website.
Where is Pollo Tropical located in Tampa?
Pollo Tropical is located at 3285 West Hillsborough Ave, Tampa, FL 33614, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional Cuban recipes with a creative twist.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families and children, has high chairs, wheelchair accessible entrances, seating, parking, and restrooms.
Does Pollo Tropical offer dine-in, takeout, and catering options?
Yes, Pollo Tropical provides dine-in, takeout, delivery, curbside pickup, and catering services.
Can you enjoy coffee or brunch at Pollo Tropical?
Yes, Pollo Tropical serves coffee and offers brunch and lunch and dinner menus, but does not serve breakfast.
What nearby places might customers visit before or after dining at Pollo Tropical?
Customers might visit Youth Forever for skin care, The Nutrition Factory for health food and smoothies, or Chevron for gas and convenience store needs, all near Pollo Tropical.
Are there nearby fitness or recreational venues close to Pollo Tropical?
Yes, The Trench Academy, IronBound Barbell Club, Powerhouse Gym Athletic Club, and Rebuild By Trench offer gyms and sports recreation nearby.
Which nearby services can assist with postal and shipping needs near Pollo Tropical?
The US Post Office and United States Postal Service are located nearby for postal and shipping services.