Brand Certified
Pollo Tropical
4.0(3846 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
3285 West Hillsborough Ave, Tampa, FL
33614, United States
Certified by Pollo Tropical • Feb 22, 2026
(813) 870-7235
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/tampa/3285-west-hillsborough-ave
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
4.0
3,846 reviews
5 stars
2,049
4 stars
756
3 stars
411
2 stars
197
1 star
433
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff members, particularly highlighting employees like Francis and Jahaira.
Food Quality
While some reviews noted excellent food quality and flavor, others reported issues with dry or undercooked chicken and inconsistent portion sizes.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers expressed dissatisfaction with incorrect orders and missing items, indicating a need for improvement in order fulfillment.
- CMCristian Mesas2 days ago5.0The person that was taking my order it's amazing, she was always with a smile and always with a solution for any problem I had choosing food or drink, her name is Marian
- DAduvan alzateFeb 8, 20265.0Pollo Tropical siempre es una excelente opción para comer delicioso. La comida es fresca, bien preparada y con un sabor increíble. Pero lo mejor de la experiencia fue la atención de Francy, súper amable, atenta y siempre con una sonrisa. Hace que uno quiera volver. ¡Totalmente recomendado!
- LZLinda ZambitoFeb 8, 20265.0I appreciate this location/ its staff as it is the only closest one to South Tampa. I usually do a carryout order thru their app and will get a little discount. My toddler usually falls asleep while driving there so it's really convenient to pick up the carryout order via drive thru. They give military and healthcare discounts. Thank you so much for being delicious and affordable!
- MTManuel TurciosFeb 8, 20265.0Excelente experiencia en Pollo Tropical. Quiero destacar especialmente a Francis, quien me atendió de manera muy amable y profesional desde el primer momento. La comida estuvo deliciosa, fresca y bien preparada, como siempre. El lugar se notaba muy limpio y bien organizado, lo cual hace que la experiencia sea aún mejor. Sin duda regresaré. ¡Gracias a Francis y al equipo por el excelente servicio!
- MMMJFeb 5, 20263.0I ordered a delivery meal. I ordered 1/2 dark meat chicken black beans and white rice, also side of plantains. I received 1/4 white meat dry not fresh chicken. Beans and rice taste was okay but not hot. Plantains was okay. The food use to be flavourful and delicious. I hadn't eaten from the restaurant in years and it probably be years again before I order again. It's sad that it's really hard to get quality food from many restaurants and prices is up which I'll pay for tasty food.👎Pollo Tropical My receipt says 1/2 dark, I took a picture of the 1/4 white I received. I don't know how to attach pic/receipt.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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