Pollo Tropical

3.8
2247 reviews
Get DirectionsCallWebsite

Business Details

6276 W Waters Ave, Tampa, FL
33634, United States
(813) 880-7167
https://locations.pollotropical.com/fl/tampa/6276-w-waters-ave
GoogleFacebook

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
6276 W Waters Ave, Tampa, FL
33634, United States

Hours

Reviews

3.8
2,247 reviews
5 stars
1,081
4 stars
467
3 stars
250
2 stars
118
1 star
331

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were consistent complaints about undercooked items and incorrect orders, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted problems with order accuracy, missing items, and poor customer service, particularly at the drive-thru.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others noted issues with hygiene and food temperature.

Staff Attitude

Feedback varied on staff friendliness; some customers reported positive interactions, while others experienced rudeness and lack of attentiveness.
  • RG
    Raul Gomez Garcia
    1 day ago
    5.0
    Long time not visiting Pollo Tropical, and recently decided to sop at one found in my route. It was a great lunch. I love their particular delicious grilled chicken in combination with white rice and black beans.
  • DD
    Day
    6 days ago
    5.0
    La sopa es lo que mas me gustó.... 👌🏻👌🏻👌🏻
  • JM
    John McGann
    Dec 29, 2025
    5.0
    We hadn't been to Pollo Tropical in a while. The food was great, the people who waited on us were friendly & did a good job. We will definitely be back.
  • MA
    Moamin Alzouabi
    Dec 26, 2025
    5.0
    i loved this place, everything was made fresh. the employees are very very polite and quick service.
  • DC
    D C
    Dec 20, 2025
    4.0
    The food is always good, prepared well and healthy, depending on your choices. The problem I've had is communication. I order no corn but get corn. I order salsa and get BBQ sauce. Mind you since it was a to go order, I didnt notice the issues until I got home so I ate it rather than go back to let them know. Would I go back? Yes, because Im sure they were simple mistakes probably made in haste. The food has always been tasty.
Read more reviews on Google

Frequently Asked Questions About Pollo Tropical

What are the regular opening hours for Pollo Tropical at 6276 W Waters Ave, Tampa?

Pollo Tropical is open daily from 10:30 AM to midnight.

Is Pollo Tropical open on holidays like Christmas?

Pollo Tropical is closed on December 25th (Christmas Day).