Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,240 reviews
5 stars
1,075
4 stars
466
3 stars
250
2 stars
118
1 star
331
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with missing items and incorrect orders, particularly in drive-thru service.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about undercooked or poorly portioned meals.
Customer Service
Customer service experiences varied widely; some praised the staff's friendliness, while others reported rude or inattentive service.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, with some noting it as a positive aspect of their experience.
Value for Money
Customers expressed concerns about the value for money, citing high prices for small portions or unsatisfactory food quality.
- FLFabian Lastra3 days ago5.0Muy bueno ☺️
- FAFrancis Aragon3 days ago3.0El pollo estaba crudo
- PAPedro Bernal Alvarez5 days ago5.0Great and tasty food
- RDRenee DeMasso6 days ago1.0Huge fan of Pollo Tropical for many years but unfortunately they no longer have locations in my area. Yesterday I was in this area so of course I was picking up food. HUGE MISTAKE! I may as well have thrown $45 out my car window. Bowl of chicken soup? No corn, no chicken, no plantains, no yuca, all broth and big chunks of potatoes. Steak Salad W/Lettuce? The actual container was not even half filled with ingredients. For the record…there were grilled veggies but no steak and DID NOT RESEMBLE PICTURE WHATSOEVER! Chicken Combo? Sadly the chicken was so dry it was not even edible. Read the previous negative reviews… The replies state “Our location will use these to learn from and do better”. Well it’s obviously that’s not happening! The only thing they have going for them is the nice lady at the window.
- JJJuliaOct 19, 20251.0Each order ALWAYS has missing items. Listen to the other reviews and go to a different location. They won't help because I used a third party delivery (heads up) but without fail, there is something wrong in each order. The employees just clearly don't care.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical at 6276 W Waters Ave, Tampa?
Pollo Tropical is open daily from 10:30 AM to midnight.
Is Pollo Tropical open on holidays like Christmas?
Pollo Tropical is closed on December 25th (Christmas Day).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online at https://order.pollotropical.com/menu/pollo-tropical-w-waters-avetampa-fl?handoff=delivery.
What types of food does Pollo Tropical serve?
Pollo Tropical offers fresh 24-hour citrus marinated chicken, traditional Cuban dishes, and other Latin American foods, including vegetarian options and desserts.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa cards, including debit and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs, along with wheelchair accessible facilities.
Is parking available at Pollo Tropical?
Yes, the restaurant has free parking lots for customers.
Can I get takeout or curbside pickup from Pollo Tropical?
Yes, Pollo Tropical offers takeout and curbside pickup options for customer convenience.
What nearby places can help me find Pollo Tropical or plan my visit?
Nearby places include RaceTrac gas station for fuel or convenience needs, Dunkin' for coffee or breakfast, and Regions Bank if you need banking services before or after your meal.
Are there other dining options near Pollo Tropical?
Yes, nearby eateries include Chick-fil-A for quick chicken meals, Subway for sandwiches, and Panera Bread for bakery and café options.
What nearby entertainment venues can I visit around Pollo Tropical?
You can enjoy fun at Laser Ops Xtreme Fun Center or Laser Ops Extreme Gaming Arcade nearby for arcade and amusement park experiences.