Dunkin'

3.7
684 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Tampa, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3820 S Dale Mabry Hwy, Tampa, FL
33611, United States

Hours

Reviews

3.7
684 reviews
5 stars
328
4 stars
118
3 stars
58
2 stars
38
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness and unprofessional behavior from staff.

Order Accuracy

Many customers reported issues with incorrect orders and lack of attention to detail.

Cleanliness

Several reviews mentioned the store's cleanliness issues, including dirty floors and unsanitary conditions.

Staff Friendliness

While some customers praised friendly staff, many others experienced the opposite, indicating inconsistency in service quality.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh items while others received stale or poorly prepared food.
  • ZZ
    zairaniki
    Dec 23, 2025
    1.0
    I am a 3-4 time weekly Dunkin' customer, and this was hands down one of the most unprofessional, hostile customer service experiences I've ever had anywhere. The drive-thru employee cut me off and hung up before I finished ordering, then handed me the wrong coffee. When I politely asked for the correct order, she screamed at me to "move out of her drive-thru." There was no way to justify her behavior by her being pregnant and in a bad mood (she’s the pregnant one working there). That excuse is outrageous. Being pregnant or having a bad day does not give anyone the right to verbally abuse customers. If you cannot treat people with basic respect, you should not be you should not be working in customer service-especially representing a multi-billion-dollar corporation. It is alarming that Dunkin' hires and allows employees who behave this way (I guess they literally hire anyone). This was not a misunderstanding; it was aggressive, disrespectful, and completely unacceptable. After years of loyalty and daily spending, Dunkin' has permanently lost my business. I will be contacting corporate HR and management about this incident. Customers should never be screamed at, dismissed, or humiliated for asking for the order they paid for. If I could put negative stars I would. Do better.
  • RC
    Rosa Castaneda
    Dec 23, 2025
    4.0
    Buenas Donas
  • AW
    Asia Williams
    Dec 1, 2025
    1.0
    I came to this location today and it appears only one person was working the whole store her name was Tareka she asked us how can she help us despite her being busy with food drinks and other customers she made sure we got taken care of and told us have a nice day how could a company have worked someone like this very disappointing
  • TP
    Toi Purple
    Nov 11, 2025
    1.0
    Change the people! Customer service is bad! I told the ladies, Yall have a good day. She (Kelia) closed the drive thru window! That was very rude! Never coming back again
  • CC
    Cha CNOTE
    Nov 2, 2025
    1.0
    Worst experience I’ve ever had with DD. The staff was horrible the lady that walks around with a whistle yelling and being rude. There’s no organization with this place, to hear a manager cussing at employees and yelling at customers to use the kiosk when they’re a few other customers in line waiting for food or trying to place an order. Idk if they’re under staffed or this manager just doesn’t know how to be a manager. I really hope they can get it together and maybe hire a new manager. I’ll be reaching out to corporate…

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin’ in Tampa, FL?

Dunkin’ in Tampa, FL is open daily from 5:00 AM to 10:00 PM.

Does Dunkin’ in Tampa offer delivery and curbside pickup services?

Yes, Dunkin’ offers both delivery and curbside pickup services at this location.