Chipotle Mexican Grill

3.4
372 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Dale Mabry & Waters is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8301 N Dale Mabry Hwy, Tampa, FL
33614, United States

Hours

Reviews

3.4
372 reviews
5 stars
176
4 stars
41
3 stars
20
2 stars
18
1 star
117

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported inconsistent food quality, with many experiencing bland or poorly prepared meals.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of responsiveness to customer needs.

Portion Sizes

Many customers expressed dissatisfaction with decreasing portion sizes, often feeling they received less than expected for the price.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty counters and bathrooms, contributing to a negative dining experience.

Management Issues

Feedback indicated a lack of effective management, with reports of staff being unhelpful and dismissive towards customer concerns.
  • DH
    Daylin Brito Hernandez
    Dec 28, 2025
    1.0
    I want to report an unsanitary incident I witnessed. The employee picked up vegetables that had fallen onto the counter and, along with the dirt and debris on the surface, placed them back into the food. This is unacceptable food‑handling practice and raises serious health concerns.
  • HE
    Heather Elswick
    Dec 13, 2025
    1.0
    If I could give them zero stars I would. We had a horrible experience at this location. They had a promotion going on Dec 13th and it doesn’t state you have to separate the orders to get the free entree when you a buy burrito. My daughter was so upset and furious because the employees were very rude and unpleasant. They didn’t want to serve anyone there. My daughter was on the side of the counter trying to show the cashier the website and what it say she acted like she didn’t understand. She also told my daughter she could be on the side of the counter and she got into my daughter personal space almost putting her hands on my daughter trying to push her out of the way because my daughter didn’t know she couldn’t be on the side. You can not come into a customer personal space. We will not be back.
  • NN
    Nuzzy
    Dec 11, 2025
    1.0
    This is by FAR the worst chipotle that I go to in the area. The people here have the worst attitude and the food is always worse than every other chipotle.
  • JB
    jonathan bowles
    Nov 14, 2025
    1.0
    This location refuses to answer the telephone during business hours. I understand they get busy, but I've been trying for hours. Their disregard for customer service will force me to make a trip to this location for an issue that can be settled over the phone in 30 seconds. It will be the last trip I take to this store. Management reflects service. Won't be visiting again.
  • AA
    Arian
    Oct 29, 2025
    1.0
    I always go to this location because is really close to my job, but every time gets harder and really disappointing. The portion sizes get noticeably smaller every time I go there, I barely get any protein, even though I ordered the same thing I always do. When I politely asked about it, the staff seemed uninterested and dismissive instead of trying to help. For the price, I expect a fair portion and at least decent customer service, but unfortunately, this location keeps falling short on both. I am not impressed with the rating and reviews this location already has. I won’t be returning to this branch anytime soon.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill at Dale Mabry & Waters in Tampa?

The Chipotle Mexican Grill is located at 8301 N Dale Mabry Hwy, Hillsborough, Tampa, FL 33614, USA.

What are the opening hours for Chipotle Mexican Grill at this location?

Chipotle at Dale Mabry & Waters is open daily from 10:45 AM to 11:00 PM.