Chipotle Mexican Grill

3.9
1467 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle Westshore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
309 N West Shore Blvd, Tampa, FL
33609, United States

Hours

Reviews

3.9
1,467 reviews
5 stars
746
4 stars
291
3 stars
158
2 stars
74
1 star
198

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, with staff displaying rudeness, lack of attention, and inadequate training.

Food Quality

Customers reported inconsistent food quality, including underfilled portions, stale chips, and issues with specific menu items.

Cleanliness

Multiple reviews pointed out cleanliness issues, including dirty tables, unsanitary conditions in the kitchen, and overall lack of hygiene.

Management Concerns

Several customers expressed dissatisfaction with management, citing poor coordination among staff and lack of responsiveness to customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised the food quality, friendly staff, and quick service during their visits.
  • JJ
    Jackie
    Dec 29, 2025
    1.0
    I ordered chicken and steak quesadillas. Both of them did not have the meat on the inside, they were placed on the side. I was also missing my chili corn salsa. I usually never have to check my order before I leave the restaurant, but I wish I did. The way the lady looked at me when she handed me the food, made it seem like she was unsure of what she had made.
  • TW
    Teun Wientjens
    Dec 27, 2025
    5.0
    Great food, awesome staff, great portions, will be coming back!!
  • IC
    Iris Colon
    Dec 26, 2025
    2.0
    Food is great but this Westshore location ran out of white rice by 8:45p and refuse to make more because they closed in an hour. Also, does not a gift card or rewards. 👎
  • CG
    C Ge
    Dec 18, 2025
    4.0
    Top chipotle in the area. Clean. Great tasting food. Highly recommend. The managers are incredibly professional and polite - they run a great restaurant. Girl with the nose ring was unbelievably rude so probably won't go back cause who wants to deal with awful treatment.
  • DM
    DJ Merlin
    Dec 13, 2025
    4.0
    Honestly, the carne asada was mostly fatty so I do not recommend it. Other than that is your typical Chipotle

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Westshore Plaza Mall in Tampa?

Chipotle Mexican Grill at 309 N West Shore Blvd, Tampa, FL, is open every day from 10:45 AM to 10:00 PM.

Does Chipotle Mexican Grill Westshore offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services for your convenience.