Chipotle New Tampa Highwoods Preserve is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported issues with food quality, including hard rice, undercooked ingredients, and instances of food poisoning.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, leading to a negative dining experience.
Portion Sizes
Several customers complained about small portion sizes, feeling that they were not receiving value for their money.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt serving areas.
Inconsistency
Customers noted a lack of consistency in food preparation and service quality, with experiences varying widely between visits.
CF
Colin Fitzgerald
Nov 15, 2025
5.0
Everything was absolutely excellent!!!
MJ
Marvin Jenne
Nov 13, 2025
1.0
Worst Chipolte experience for me. Will never return to the store on Bruce B Downs in New Tampa. Cold stale chips, VERY small portion of dressing and Caso. I’ve gone to Chipolte for many years. Obviously a management issue. Has been my very favorite fast food restaurant, such a let down.
BM
Brett Michael
Nov 12, 2025
5.0
Never a bad experience!
LV
Lino Vassallo
Nov 9, 2025
5.0
Fast and good food
JL
judith luzunaris
Nov 8, 2025
5.0
Everything is delicious, I love the flavor and quality
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Tampa Highwoods Preserve offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 18019 Highwoods Preserve Pkwy?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order online from Chipotle New Tampa Highwoods Preserve?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle New Tampa Highwoods Preserve accommodate catering orders?
Yes, they offer catering and catering delivery services.
Where is Chipotle New Tampa Highwoods Preserve located in relation to other landmarks?
The restaurant is located next to a Panera Bread at 18019 Highwoods Preserve Pkwy in Tampa, FL 33647.
What nearby dining options are close to Chipotle at Highwoods Preserve Parkway?
Nearby dining options include Panera Bread, Sushi Cafe (Japanese cuisine), Michi Ramen (Asian cuisine), and Westshore Pizza New Tampa (pizza and Italian cuisine).
Are there any nearby shops where I can get mobile phone accessories near Chipotle?
Yes, the AT&T Store and AT&T and Directv at Highwoods Preserve, both offering telecommunications and mobile phone accessories, are located nearby.
Can I visit any fitness or wellness centers near Chipotle New Tampa Highwoods Preserve?
Yes, fitness and wellness centers nearby include F45 Training New Tampa (gym), WW "Formerly Weight Watchers" (weight loss center), The Drip Bar New Tampa (medical spa), and The Enchanted Spa (day spa).
Does Chipotle in New Tampa support sustainable and humane food sourcing?
Yes, Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that practice humane and sustainable methods, using only 53 real ingredients without artificial additives.