Chipotle Westchase is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customer service experiences varied widely, with some praising the friendliness and efficiency of staff, while others reported rudeness and poor training.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, noting they were often smaller than expected, leading to feelings of being shortchanged.
Food Quality
While some reviews highlighted the food as fresh and flavorful, others reported issues with cold food, undercooked rice, and even foreign objects in their meals.
Cleanliness
Several customers noted cleanliness issues, including dirty counters and unsanitary conditions, which negatively impacted their dining experience.
Inconsistency
There were numerous mentions of inconsistency in service and food quality, with some visits being excellent while others were disappointing.
JC
Jessica Clendenen
2 days ago
4.0
You'll need to work on more customer service oriented employees
SK
Sampath Kumar
Jan 3, 2026
4.0
Timely service
KG
Karla Gonzalez
Dec 13, 2025
5.0
Jake was extremely nice and polite. He was the only person serving the food in the front and he did everyone orders so quickly without missing any items with a smile on his face !
BK
Ben Kemper
Nov 25, 2025
2.0
I ordered delivery from Uber eats and tracked the driver the whole way. He was very punctual but I still has cold tacos. Meanwhile, I've done many Doordash order for Chipotle and the shit I picked up off the shelves was cold...this is a McDonald's franchise that doesnt use the same proximity time as a McDonald's...Im not a Karen but Im disappointed.
FV
Feidy Perez Valentin
Nov 10, 2025
1.0
Disappointing Experience at This Location
I recently visited this Chipotle and was very disappointed with the service and portions. The server gave me barely half a spoonful of rice — the bottom of the bowl was still visible. When I politely asked for a bit more, I was given the same small amount again. The same issue happened with the corn and sour cream, which were served in minimal portions.
As someone who previously worked for Chipotle, I’m familiar with the company’s portioning guidelines and customer service standards, and this experience did not reflect them. The employee also responded with noticeable attitude, which made the situation even more unpleasant.
After working an eight-hour shift, I simply wanted a meal served with care and respect. Unfortunately, this visit left a poor impression. I hope management addresses the staff’s attitude and ensures proper training on portion sizes and customer service expectations.
Frequently Asked Questions About Chipotle Mexican Grill
What are the main menu items offered at Chipotle Mexican Grill Westchase?
Chipotle Westchase offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill Westchase?
Chipotle Westchase is open every day from 10:45 AM to 10:00 PM.
Does Chipotle Westchase offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
Can I order Chipotle Westchase meals online?
Yes, you can order online through Chipotle's website or the Chipotle mobile app.
How can I contact Chipotle Mexican Grill Westchase for inquiries?
You can reach them by phone at +1 813-920-0992 or by email at FL.3102.Westchase@chipotle.com.
What payment methods does Chipotle Westchase accept?
They accept credit cards and offer gift cards for payment.
Does Chipotle Westchase welcome the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
Are there any beauty salons near Chipotle Westchase where I can visit before or after dining?
Yes, nearby beauty salons include Tatted Princess Sparkles, Jazzy’s Glam Bar, Pretty Bird's Salon, and Ashley Alexis Amaya Stylist, making it convenient to combine a meal with a beauty appointment.
What other dining options are close to Chipotle Westchase?
Nearby dining options include Jersey Mike’s Subs for sandwiches and The Grind Coffee Bar & Cafe for coffee and casual eats, offering customers variety around Chipotle.
Are there any banking or financial services near Chipotle Westchase?
Yes, nearby options include Fifth Third Bank and Western Union, which are useful if you need financial services before or after your visit.