Chipotle International Plaza Food Court is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple customers reported unsanitary conditions, including dirty counters and poor food handling practices.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or disrespected.
Food Quality
Several customers complained about the quality of food, including undercooked rice, tough meat, and stale chips.
Ingredient Availability
Frequent complaints about being out of key ingredients, leading to customer dissatisfaction and wasted time.
Portion Sizes
Many customers noted that portion sizes were smaller than expected, with some feeling they were charged unfairly for extra toppings.
KK
Katerina Kolisnichenko
Dec 28, 2025
1.0
While waiting in line for about 15 minutes to place my order, I had enough time to notice some concerning hygiene practices. The front staff were wiping the counter with their gloves and then continuing to serve food with the same gloves. Later, a staff member from the back came out and wiped the counter using a dry, visibly dirty rag. This made me uncomfortable and ultimately changed my mind about ordering.
JM
Jenna M
Dec 21, 2025
1.0
They are always out of ingredients and never have sour cream. This is the worst chipotle I’ve ever been to. I have gone 3 times and they never had sour cream.
TA
test acc
Dec 3, 2025
1.0
person taking order gave attitude when i took 2 seconds to chose beans, she threw her hand down and sighed.
JC
Jason Cragg
Nov 13, 2025
5.0
Visited last night with a friend, absolutely delicious. This tends to be standard for Chipotle, but I have been so other locations across the Country where the portions are limited. I love the corn salsa and am used to around a 1/4 cup serving so I asked for double corn salsa and actually had to tell him, no that’s enough. A 10/10 is not enough, beyond generous on proportions.
TR
Tanner Richter
Aug 23, 2025
1.0
Quality of food was so bad I threw away half the burrito. Wasted money and appetite.