Charleys Cheesesteaks

4.3
354 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
11717 W Hillsborough Ave, Tampa, FL
33635, United States

Hours

Reviews

4.0
177 reviews
5 stars
120
4 stars
11
3 stars
7
2 stars
10
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff members, particularly mentioning individuals like Yeiny, Solanch, and Ozzy.

Food Quality

Feedback on food quality was mixed; while some enjoyed the fresh and delicious offerings, others reported issues with food being cold, stale, or poorly prepared.

Order Accuracy

Several reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Cleanliness

The cleanliness of the restaurant received positive remarks, with many customers noting that the location was well-maintained.

Management Issues

Some reviews pointed out concerns regarding management and employee training, suggesting a lack of oversight that affected service quality.
  • MS
    Mark Stevens
    4 days ago
    2.0
    I just waited 50 minute for an order placed online. The fries sat on the counter for 30 minutes and they put them in the bag ice cold. We used to come here once a week or so but never again. Sorry, there are other choices and this is how businesses die. Horrible service.
  • DA
    David Allen
    Nov 2, 2025
    1.0
    Walked in 3 workers having conversation in the back don’t speak say hello. Comes up to the register doing whatever didn’t even speak just stared at us. We decided to leave because a simple “Hello” would’ve been nice.
  • IM
    Isadora Moraski
    Oct 24, 2025
    5.0
    This place was the best Charley’s I went to these two girls yeiny and solanch made the food really good every time I come I love it.
  • IM
    isabella Moraski
    Oct 24, 2025
    5.0
    Yeiny and Solanch were amazing. They helped us get familiar with the menu since it was our first time and treated us with excellent customer service. The lemonade is really good too and fresh.
  • WE
    Wayne Ebanks
    Oct 22, 2025
    1.0
    Ordered a large cheese steak no lettuce and a large order of fries. Was given the order and didn't see fries, ask it the fries were in the box with the sandwich and the guy said yes. Got home and opened the box. To find lettuce all over the sandwich and no French fries. Tried to call multiple times and the phone number is out of order. Drove 20 minutes all the way back over there and told them what happened, didn't have my receipt because I left everything at home in a hurry and hungry and it was a struggle just to get them to give me the fries. Got a cold order of fries and had to go home and eat a sandwich that was cold by the time I got back with lettuce all over it that I ask them not to put on. The bread was good though. Any decent sandwich shop would have immediately said they were sorry, fixed the problem and offer a fresh sandwich knowing I was going home to eat an old cold one but the people there could barely be bothered to do the minimum to correct the problem.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours for Charleys Cheesesteaks at Bayport Commons?

Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 12:00 AM, and on Sunday from 10:00 AM to 11:00 PM.

Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?

This location of Charleys Cheesesteaks does not offer delivery, drive-through, pickup, or takeout services as all corresponding hours are marked closed.