Chipotle Mexican Grill

Reviews

• AA

  Angel

  Nov 4, 2025
  5.0
  First time trying chiplote and now I'm wondering why I waited so long 🥴
• BP

  BAWANA PERRY

  Oct 23, 2025
  1.0
  Horrible experience! The employee was rude, the serving area was extremely messy, and they didn't have the most important items to make the entrees. When I approached the counter, the employee looked upset. He didn't greet me nor made eye contact. When informing him off the sofritas bowl ingredients I wanted, he shook his head and said "we don't have any brown rice." I then accepted the white rice. They were out of black beans, which made me have to get the other beans. I asked for sofritas, which obviously hadn't been stirred un a while, so I asked him to stir it prior to putting it in my bowl. I guess that irritated him, due to how hard he banged the spoon on the container. I asked for grilled peppers & onions and cheese, only to be told they're out. At that time, I asked him if it was closing time since they were out of everything and he shrugged his shoulders. The other guy then said they close at 11, which was over 2 and a half hours away. The cashier was friendly and they did have forks & napkins, which was the only positives for my experience. In the future, it would be nice if they informed customers of what is out, prior to starting their entrees. Also, wipe down the serving area so it looks clean when the customers are present. As a loyal Chipotle customer, this was the worst experience I've ever had. I hope they aren't like this daily, because that is bad for business. I usually go to Chipotle on Tennessee Street, which is where I'll continue to go, regardless of what side of town I'm on when hungry. Do better Chipotle!
• ZW

  Zack Whalen

  Oct 15, 2025
  1.0
  No chips & no chimmichurri at 730 PM on a wednesday? Whos trying to save money here? Thats so annoying that this location is ALWAYS out of ingrediants! For how much chipotle cost these days you cant even afford to make more chips & a sauce? Thats insane
• AS

  Amalia Saputri

  Oct 14, 2025
  1.0
  Didn’t put the right ingredients, ran out of ingredients and service was very slow.
• CE

  CJ E

  Oct 14, 2025
  2.0
  Poor customer service. Sign advertises what appears to be a new salsa, and says add it on the side with any entree. Doesn't mention any added cost. I thought I would try it. Noticed the price seemed higher than normal, and when I looked at the receipt there was a $1 charge for the red chimichurri sauce. The big sign advertising it should state additional cost. I had only walked 2 feet from the counter and back. Had not opened it and asked for a refund. I was told they couldn't take it back. Fine, then just refund the charge that wasn't clearly visible or mentioned. The manager started digging in the tip jar to give me a $1. I don't want and will not take a $1 from the tip jar. Can't believe she was ready to take money from the workers' tip jar before refunding for the undisclosed charge from the register. It's not as much about the $1 as it is being charged for something undisclosed that implied it was included with an entree. I told her I will just go to a different location next time. She replied, fine. I usually eat Chipotle about once a week. Eating it less often and at other locations will be more lost revenue than the cost of refunding a $1, which the manager has every capability to do. She said she would get in trouble if she did. I took a picture of the entire overhead menu, and nowhere does it mention a cost for that specific item. Pictured in the complete menu photo is the manager by the cashier.

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