Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and rude staff interactions, leading to a generally negative perception of service.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, contributing to customer dissatisfaction.
Staff Attitude
While some employees received praise for their friendliness and professionalism, others were criticized for being rude and unhelpful.
Food Quality
The quality of food varied, with some customers receiving fresh and hot meals, while others reported cold or poorly prepared food.
CR
Christina Reyes
Jan 4, 2026
1.0
Some lady had the drive thru line backed up. Refused to park to wait for her food. Ok cool. Not the employees fault people are entitled. However we sat there for 15 minutes before we decided to just back out of the line and go inside to receive our meal. It was a hassle inside but the gentleman was very kind and handed me my order even made sure I had my sauces. However when I got home I realized I was missing all my nuggets. So I called for a refund. The lady said I needed to return to the store to get a refund. I asked her “so after I sat behind that woman for 15 minutes and just went inside for my food. You didn’t make it right and I have to come back?” She said yes cause that’s not her fault. I said what’s not your fault? And she hung up. If you’re gonna inconvenience people (your fault or not) you should at least be more graceful when correcting mistakes.
SM
San Mighty
Jan 2, 2026
1.0
Very disappointed my order was wrong and everything cold and stale.
AI
ANGEL IMAGE
Dec 20, 2025
3.0
All the kiosks inside are broken
JW
James Waurynchuk
Dec 7, 2025
1.0
Slowest service of any McDonald's.
YA
Yisel Alfonso
Nov 26, 2025
1.0
Extremely disappointing experience at this McDonald’s.
I visited with two children and ordered three meals (two Happy Meals and one combo for myself). None of the meals came with any sauces. When I asked for Ranch and BBQ, the employee spoke to me with a very rude attitude, making faces and using a disrespectful tone. She insisted I had to pay for extra sauces, even though my order was clearly for three people and I had only received two sauces. When I asked to speak to the manager, another woman came over acting as if she was in charge. She did not greet me, did not listen to my explanation, and did not apologize. She whispered something to the employee and handed her a random sauce — not the one I asked for. The employee then came back with more attitude and said, “This is what she gave me.”
Later, I approached the actual manager, who was polite, surprised, and professional. He confirmed that:
• my meals should have included sauces,
• what happened should not have happened,
• everything is clearly recorded on the cameras,
• and the woman who acted like a manager is NOT a manager.
So not only was I treated poorly, but the staff also lied to me and misrepresented their roles. That is unacceptable.
As a mother visiting with young children, I felt disrespected and mistreated for no reason. This location needs serious attention to customer service and staff behavior.
What are the regular opening hours of the McDonald's at 4301 Pine Island Road in Sunrise, FL?
The McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald’s location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 1:00 AM through options including curbside pickup, same-day delivery, and no-contact delivery.
Is there a drive-thru option available at this McDonald’s, and what are its hours?
Yes, a drive-thru is available daily from 5:00 AM to 1:00 AM, except on Sundays when it opens at 6:00 AM.
Can I order McDonald's food using a mobile app?
You can order using the McDonald's App available on iOS and Android devices via the Apple App Store and Google Play Store.
What payment methods does this McDonald's accept?
They accept cash, American Express, Discover, MasterCard, Visa, Apple Pay, and Android Pay.
Does this McDonald's have free WiFi and mobile ordering?
Yes, services include drive-thru, McDelivery, mobile offers, mobile ordering, and WiFi.
What are some nearby places I can visit before or after dining at McDonald's on Pine Island Road?
Nearby you can find AMC Sunrise 8 cinema for movies, Sugarman Candy for sweets, and G's Gourmet Market for groceries and delicatessen items.
Is there a nearby place where I can get a haircut or beauty services close to McDonald's?
Yes, Jasen William Salon Aveda and Who' Next Barber Shop are nearby beauty salons offering hair and spa services.
Are there any medical or veterinary services near this McDonald's location?
Nearby medical services include Pediatric Associates Sunrise, MD Healthcare Network, Sunset Strip Medical Center, and VetField Animal Hospital.
What kind of menu options does this McDonald's offer and where can I view it?
This McDonald's offers a variety of menu options made with quality ingredients, and the full menu can be viewed at https://www.mcdonalds.com/us/en-us/full-menu.html.