Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food Issues
Customers frequently reported receiving incorrect or poorly prepared food, including raw items and incomplete orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Speed of Service
Many customers expressed frustration with slow service, particularly in the drive-thru, with long wait times reported.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are positive experiences to be had.
RC
Ronal Colina
5 days ago
1.0
The whole point of using the mobile app is for efficiency and faster service. Its been already 2 times i come to this McDonald with my order already made; they make you go to a spot for no reason and when you ask something to the person they walk away. I was asking about condiments that if i had to go back inside she said yes. But i had to literally scream because she was already walking back. Very disrespectful and with an attitude! I will not be buying anything from this specific McDonalds every again!
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Danaly Rivera
Nov 10, 2025
1.0
Horrible servicio 15 mnts para un café y parte te hablan de mala manera , el lugar solo tenía 2 personas dentro y yo en el drive-tru es una locura
KA
Kayla A
Nov 6, 2025
1.0
I was asked to pull to the curb and wait for my order which is fine, but the lady, who I believe was the manager, that brought it out was extremely rude. When I tried to get her attention to explain I was missing an item she cut me off and told me to have a goodnight and shut the door in my face. The lady who took my order was very nice but the other lady was very unprofessional and rude.
MA
MARIA GABRIELA ALVIAREZ
Oct 26, 2025
1.0
The restaurant was dirty, the tables and floor had debris, the manager on duty was very rude and had a bad face, the food took more than 20 minutes, when the order arrived the food was incomplete
TT
Tammy
Oct 18, 2025
1.0
Disappointed by the lack of care over a simple order
I went through the drive-thru and ordered a drink and an ice cream cone for my husband. The order was repeated back correctly, and I confirmed it. But when I got to the window, I was handed a plain cup of ice cream instead of a cone. I never asked for a cup.
I politely mentioned the mistake, but no one offered to check the receipt. Even if they had, it wouldn’t have helped much—the receipt was incorrect and printed so faintly it was barely readable. It listed a hot fudge sundae instead of a cone, so I was likely overcharged. I wasn’t going to argue over a few cents, but the lack of care was frustrating.
They did make a cone, but it looked rushed and thrown together. The woman at the window was kind, which I appreciated. Still, the overall experience showed a lack of attention and care from the start.
It’s disappointing when a simple order turns into a hassle. A little courtesy and attention to detail would’ve made all the difference.
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does the McDonald's at 13655 W Sunrise Blvd have free WiFi available?
Yes, free WiFi is available at this McDonald's location.
What are some nearby places of interest to McDonald's customers?
Nearby places include FedEx Office Print & Ship Center, Shell gas station, Starbucks, Panera Bread, and LA Fitness, making it convenient to combine errands or activities with a meal.
How can customers traveling via transit or car use nearby points of interest to locate McDonald's?
Customers can find McDonald's easily near well-known spots like FedEx Office Print & Ship Center and Shell gas station. These landmarks help orient visitors and provide nearby conveniences such as fuel and postal services.
Are there any popular coffee shops near McDonald's where customers might go before or after their visit?
Yes, customers can visit nearby coffee shops such as Starbucks and Panera Bread, which are located close to the McDonald's on Sunrise Blvd.