Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Sunrise, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer experiences with staff vary widely, with many reporting rude or unprofessional behavior, while others praise friendly and welcoming service.
Service Efficiency
Numerous reviews highlight slow service and long wait times, particularly during busy hours, leading to customer frustration.
Product Availability
Several customers noted a lack of popular donut flavors and limited menu items, especially during peak hours.
Management Issues
There are complaints about poor management and training, with some customers feeling that staff lack proper customer service skills.
Cleanliness and Quality
While some customers appreciated the cleanliness and quality of food, others reported issues with food preparation and cleanliness standards.
LD
Laura Dodson
Feb 5, 2026
5.0
The morning staff in this Dunkin Donuts is soooooo awesome!! They acknowledge you when you walk in and have a smile when they serve you. The manager and staff do an awesome job in customer service and it is so worth going out of my way to come to this location. Definitely recommend this location to everyone!!
FM
Fiona Montoya
Feb 4, 2026
1.0
I have never been so upset!!!
I usually have a positive experience here but today I went to order my usually medium hot chocolate and not only did it come in a large cup it tasted like dirty mop water
It was heavily watered down and tasted nothing like hot chocolate
I had to throw this nasty drink away and I will never be back
LG
Loraine Green
Dec 30, 2025
5.0
Outstanding Management & Staff at Dunkin’ Donuts
My experience at Dunkin’ Donuts was excellent, and a big reason for that is the management and staff. The team was professional, welcoming, and attentive from the moment I walked in. You can clearly tell the management leads by example—everything was well-organized, efficient, and ran smoothly even during busy moments.
The staff was friendly, patient, and genuinely cared about providing great customer service. They communicated well with each other, handled orders accurately, and made sure customers felt appreciated. It’s refreshing to see a team that works so well together and takes pride in what they do.
Great leadership makes a difference, and it definitely shows here. I’ll absolutely continue coming back because of the positive environment they’ve created.🤩🙌🏽🥰
MA
Michael McLaughlin (Mike-Real Estate Agent)
Dec 9, 2025
5.0
The gals here are very sweet and pleasant.
JW
Jennifer W.
Dec 6, 2025
1.0
The worst customer service and not a good selection of donuts. All the popular flavors were empty. I asked if they had more and was told “NO WHAT YOU SEE IS IT” in a very rude tone of voice. Not acceptable on a Saturday morning at 930am.