Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,941 reviews
5 stars
917
4 stars
375
3 stars
223
2 stars
127
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising friendly staff and fast service, while others reported rude behavior and long wait times.
Food Quality
Many customers enjoyed the food, describing it as delicious and well-prepared, but some expressed dissatisfaction with portion sizes and specific menu items.
Cleanliness
Several reviews highlighted the cleanliness of the location, although there were serious concerns about hygiene, including reports of pests.
Management Issues
Feedback indicated issues with management, including poor training and handling of customer complaints, leading to negative experiences for some customers.
- CBCasa D’Mia B&B1 day ago2.0El lugar es extremadamente sucio y su personal no tiene modales y poco cordiales con el cliente
- YAYanilesvia Arias Almanza3 days ago5.0Estuve ahí y la manager Ariana me atendió súper bien tremenda atención encantada
- LOLuis Felipe Cardona OlarteDec 21, 20252.0Take out. I got a missing yucas. I spent 30min on the phone and could not talk to anyone
- MMMaria MoxleyDec 15, 20251.0La. Atencion. Muy. Mala ycobran. $1. Dolar. Mas. Que. En. Los. Demas. Sucursales. La. Mejor. Atencion. La. Brindan. En. Aventura. .Biskene. vlavar. 25. Stre. Muy. Buena. La. Atebcuon
- KSKarl SmithDec 7, 20251.0This pollo tropical is roach infested a man one time found a roach in his drink which was served by Samuel and complained to the manager and from what my niece told me the manager didn't do anything. My niece use to work at this pollo tropical and the managers suyen and claudia are very rude she got hired and was promised something else . she didn't get trained properly but the suyen manager was very rude to her about that when it wasnt her fault they couldn’t complete their jobs as managers and train her for the job . Also my niece complained about discrimination with some managers who would come in store to fill in because they are SHORT STAFFED the name she gave was rosa. Rosa was purposely attacking and coming for my niece because she is jealous and was trying to find any little reason to text claudia or suyen on her shift to get my niece written up for no reason the rosa manager EVEN FOLLOWED MY NIECE TO THE BATHROOM ALSO TOLD MY NIECE WHILE SHE WAS ON BREAK THAT SHE NEEDED TO HEAD BACK TO WORK when my niece stated she had 2-3 mins left of her break. This is just pure discrimination and antagonizing i do not recommend no one work here unless you want to deal with all of that also the pay is horrible and you cannot call off even for IMPORTANT REASONS which is ridiculous. I also dont recommend eating here because my niece said she saw her co worker arianna go to the bathroom and leave without washing her hands NOT TO ALSO MENTION THEY HAVE ROACHES EVERYWHERE!!
Frequently Asked Questions About Pollo Tropical
What are the daily operating hours for Pollo Tropical in Sunny Isles Beach?
Pollo Tropical is open daily from 10:30 AM until midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online through their delivery URL.
Where is Pollo Tropical located in Sunny Isles Beach?
Pollo Tropical is located at 17084 Collins Ave, Sunny Isles Beach, FL 33160, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional Cuban recipes with a creative twist.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, along with debit cards and mobile NFC payments.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical provides wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Is Pollo Tropical family-friendly?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and has high chairs available.
Does Pollo Tropical offer catering and takeout services?
Yes, Pollo Tropical offers catering services along with takeout and delivery options for customer convenience.
What nearby attractions can I visit before or after dining at Pollo Tropical on Collins Ave?
You can visit nearby spots such as Miami on the Beach for a relaxing beach experience or explore local beauty and spa services like Ecoskin Studio and Voi Salon & Spa, perfect for a pampering session before or after your meal.
Are there useful nearby services or landmarks close to Pollo Tropical at 17084 Collins Ave?
Yes, nearby you will find the Hyatt Regency Hotel, perfect for accommodation, and real estate agents like Real State Miami and Sunny Isles Beach Luxury Condos if you're interested in local property.