Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,548 reviews
5 stars
671
4 stars
292
3 stars
164
2 stars
109
1 star
312
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are mixed; while some staff members are praised for their friendliness and efficiency, others are reported to be rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.
Food Quality
Food quality is inconsistent; while some customers enjoy fresh and tasty meals, others have received dry or poorly prepared items.
Cleanliness
There are concerns about cleanliness and hygiene, with reports of dirty conditions and health violations at some locations.
Management
Management appears to have a significant impact on customer experiences, with some praising improvements under new management while others report ongoing issues.
- JVJohn Vollaro3 days ago2.0Got a crispy chicken Tropichop to go...got home and was hardly any chicken and that was cut too small.. Hadn't been there in a while and very disappointed
- JLJose Lopez5 days ago5.0Love their tropical bowls. I usually order an extra piece of the crispy chicken with it. When I'm super hungry Ill order the large bowl and it fills me up for the whole day.
- DWDawn Rae WagnerNov 11, 20255.0Excellent customer service I use the drive through and all my orders have been correct and the food was delicious.
- CDChris DefausNov 3, 20255.0For the past year, my father and I have been coming here on our lunch break at least three to four times a week. I’m not typically someone who leaves reviews, but I felt compelled to share our experience. The service here is consistently exceptional. We are always greeted as soon as we walk in, and the food is fresh, delicious, and prepared quickly — perfect for enjoying a relaxing lunch. The manager, Eduardo, always makes us feel welcome. He greets us personally and ensures we are well taken care of. The positive impact he has on his team is clear in both the quality of the food and how smoothly the kitchen operates. We also recently noticed the new renovations — the updated color scheme and interior design are a great touch. When you see familiar faces coming in again and again, you know a place is doing something right. Eduardo and his team have created an environment that keeps us wanting to return. We always look forward to coming back, and I highly recommend this location. I am confident you won’t be disappointed.
- JJJennyNov 2, 20252.0On Saturday, November 1st, while ordering my food inside the restaurant, I observed a bald man wearing a different shirt—presumably the manager—becoming visibly upset near the grill area. He spoke to certain employees in a rude and unprofessional manner, without regard for the customers who were present. The behavior created an uncomfortable atmosphere. Although the restaurant was busy, there are more appropriate and respectful ways to address staff in the workplace.
Frequently Asked Questions About Pollo Tropical
What are the regular dining hours for Pollo Tropical in Stuart, FL?
Pollo Tropical is open daily from 10:00 AM to midnight for dine-in service.
During what hours does Pollo Tropical offer delivery service?
Delivery is available every day from 10:30 AM to 11:30 PM at Pollo Tropical in Stuart, FL.
Where is Pollo Tropical located in Stuart, Florida?
Pollo Tropical is located at 2200 SE Federal Highway, Stuart, FL 34994, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American dishes, featuring grilled chicken, mojo roast pork, black beans and rice, and TropiChop bowls.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit and mobile NFC payments.
Does Pollo Tropical offer options for vegetarian and children’s meals?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Can customers place orders for delivery or takeout from Pollo Tropical?
Yes, Pollo Tropical offers both delivery and takeout services, including no-contact delivery and curbside pickup options.
Are there any nearby places where I can shop or relax before or after dining at Pollo Tropical?
Yes, nearby you can visit Pumpkin Towne for shopping and gardening, or enjoy wellness services at Wellness Massage Spa and Bedazzle Nail Spa.
If I'm coming to Pollo Tropical by car, is parking available nearby?
Yes, Pollo Tropical has free parking available on-site for customers.
What other food options are close to Pollo Tropical if I want to explore more dining choices?
Nearby dining options include Einstein Bros Bagels for breakfast and bagels, Morning Glory Cafe for American breakfast and brunch, and Tropical Smoothie Cafe for smoothies and sandwiches.