Carrabba's Italian Grill

Reviews

• MM

  Meridith McLean

  3 days ago
  3.0
  We haven’t been in years so we were excited to come for dinner. We have always loved the calamari appetizer but it came out right after we put the order in and wasn’t hot or even warm. There definitely was not enough time for it to have been cooked to order. It was cooler than room temp, but it was still tender and the sauces were good. Not sure if it’s pre cooked in a large batch and plated to order, and maybe sits and gets cool. My fiancés lamb was good. The shrimp and mushrooms on the fettuccine weesie were good but the fettuccine was mushy, stuck together, and dry. There wasn’t much sauce on it. My fiance also got fettuccine as a side and it was the same. We had to track the waitress down for a drink refill and finally got it as we finished our meal. We only had interaction with her to put the order in, flag her down for a drink refill, and to pay. She was on her cell phone most of the time we were there. The restaurant was really slow as well, so it wasn’t a busy evening where the waitstaff were swamped. Was disappointed knowing what the quality used to be. I remember there used to be really great waitstaff as well. It definitely was not the quality of a $100 meal. Maybe it was just an off night. As we were paying, an older couple walking out remarked their experience was awful.
• BS

  Beatrice Smith

  Mar 4, 2026
  5.0
  The food runner/server assistant with blond hair and bangs was so kind and helpful. My little sister was being a little annoying about the parm cheese topping but she was kind through and though. Thank you kindly young lady!!
• ME

  Mellie E

  Mar 1, 2026
  4.0
  Food was really good but the lasagna itself could’ve been better. Chicken skewers and honey pasta with goat cheese were great. Ribeye steak cooked just right. Server was nice but not very knowledgeable. (Had a question about some ingredients - I have some food allergies). Server came back after they were to ask the chef but never gave us a response to our question.
• BL

  Bobbi Lee

  Feb 28, 2026
  2.0
  My granddaughter loves this restaurant. We live about an hour away from St. Augustine so it’s a big treat to come here. The last time we were here the service wasn’t good and I didn’t say anything because I just thought everybody has bad days sometimes. But, today was even worse. There wasn’t hardly anyone here and we had to wait to be seated. After we were seated it took them a long time to bring our drinks and when we asked for anything it took them a long time to bring it. I came with my best friend, my cousin from out of state, and my 7 year old granddaughter.we will find another restaurant from now on. I feel kinda sad that I’m complaining but how can a problem be fixed unless someone is aware of it.
• CS

  Carolie Schultz

  Feb 8, 2026
  3.0
  There were positives and negatives about our experience at Carrabas in St Augustine. When we arrived there were two people standing at the host stand and they didn’t welcome us in or say anything to us. The younger kid just stared at the menus he was holding and looked uncomfortable. The other lady didn’t say a word to us either. We asked if could get a table for two. He took us to a booth and we sat down. It was noon on a Sunday and I expected it to be crowded but there were only a handful of diners. A server brought us some water and bread with dipping sauce (delicious) but the we sat there for awhile. Our server Jayson came to take our order and he was very friendly, polite and professional. He said it was his first day, but he seemed knowledgeable about all the dishes we asked about. I was impressed with him. However, my salad was brought out with the wrong dressing and it took awhile to get his attention. I don’t blame him for this because several tables had come in and he also had to make their bar drinks. He was working hard but needed more support. My water needed refilling but no one refilled it until I asked. The food came out and my chicken Marsala was great (except the sauce was lukewarm). My husband got the scallop and shrimp linguini with vodka sauce. Both dishes were very flavorful! While we were eating a couple came in and then left abruptly due to the lack of service. Then the young male host sat a five top of large men at a booth that fit only four people and the group was very confused. Jayson came over to greet them and asked if they wanted to move to a bigger table. Bottom line…the food is pretty on point at this restaurant but the service (besides Jayson) leaves a lot to be desired. Managers, you need to TRAIN your staff to be friendlier, more welcoming, more responsive and attentive to customers. (This is especially true for the youngest staff members.)

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