In the heart of Silverleaf, St. Augustine, Bala's Pizza invites you to indulge in the authentic flavors of New York-style pizza. Offering a delectable range of 27 gourmet pies, each crafted with perfection in an 18-inch size, Bala's captures the essence of traditional pizza-making with its grandma's pizzas. But what sets them apart is their remarkable Triple Threat, a unique combination of pizza, calzone, and garlic knots that delights and satisfies every craving.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.