McDonald's

3.5
2577 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2350 Commercial Way, Spring Hill, FL
34606, United States

Hours

Reviews

3.5
2,577 reviews
5 stars
945
4 stars
502
3 stars
442
2 stars
249
1 star
439

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food temperature, freshness, and incorrect orders, with many stating that fries were often cold or stale.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders, leading to frustration among customers.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty tables and concerns about food safety.

Management Problems

Reviews indicated dissatisfaction with management, citing poor handling of customer complaints and inadequate staffing.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying certain menu items.
  • JJ
    John Day Jr.
    Jan 4, 2026
    5.0
    I've been here a few times, so far so good. I went through the drive-thru ... Brianna took the order ... she was friendly and helpful ... Great staff ... food was goooooood ... location was clean ... Thumbs up ..
  • RP
    Rebecca Palmer
    Dec 31, 2025
    1.0
    We ordered curbside pickup through the app. Within 10 min we pulled up. The app then stated "no spot was provided please go to the counter or utilize the drive through". We went to the drive through as i did not want to have to pull the kids out of the car. We waited another 5 minutes before we got to the speaker. I shared what the app said and I got a response of "well your order number is supposed to have letters in it" I explained that it was a curbside order but the app wasn't functioning. She said there was no order. We then pulled around and went in. We asked 3 different people for help. The last one said, "your food has been sitting here for 45 minutes. I threw it away." My order was placed at 1:21, we left at 1:45 after the lady stated "it has to get refunded" and walked away. At that point, I walked out, no food, no refund. I guess I will be calling later when they are not as busy and running around without a glimpse of organization.
  • SS
    Sheri Starks
    Dec 30, 2025
    1.0
    This location was our "go to spot" for McDonald's but never again. Everything we go now it is like Russian roulette if we get our food order right. I am not sure if the management changes but you have real problems. It used to be going out for fast food was not that expensive but now that it is so costly the orders being correct is ever more important. It is heart breaking since you are so close but we will have to find another location to enjoy our McDonalds treats.
  • RS
    Renee Smith
    Dec 28, 2025
    1.0
    Let me start by saying this review is not about the cooks. They have the best fish fila I have ever had. There food is not falling off the bun like most places. So special thanks the cooks. Your the only reason we come back! Second, there is one bigger African American women that wears a burgundy shirt. She has on a long set of hair and she walks around mean as can be! She is not friendly at all and yells at the employees doing their job. She is rude to the customers and if she is in management I understand why this place is a 3.5 stars. Please get rid of her, she is no good for business at a McDonalds that has great food! She slings stuff around walks around stomping her feet and making rude comments to everyone. Just not a Delite to be around when your just on a lunch break trying to get food.
  • CE
    Cassandra Estevez
    Dec 22, 2025
    1.0
    This is by far the worst mcdonald's for fries. The fries are always cold and stale, like they've been sitting there for a while. This place is dirty and disgusting. The replies on these reviews, obviously you do not care and just pass you a link. You have the complaints right here and you refuse to rectify any of the complaints made on your reviews. We shouldn't have to make the same complaint twice. Maybe if you hired some decent people, with morals and standards, you wouldn't have this problem. Anyone who has been here knows what Im talking about. Maybe you need the health department to stop by and tell you about yourself and shut the place down. I guarantee there is food sitting at unsafe temperatures and mold growing on the drink machines. Just fix the problems!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 2350 Commercial Way, Spring Hill, FL?

McDonald's is open daily from 5:00 AM to 11:00 PM for regular dining.

What are the drive-through hours at McDonald's in Spring Hill?

The drive-through is open daily from 5:00 AM until midnight at this McDonald's location.