McDonald's

3.5
2654 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10319 County Line Rd, Spring Hill, FL
34608, United States

Hours

Reviews

3.5
2,654 reviews
5 stars
971
4 stars
506
3 stars
460
2 stars
208
1 star
509

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported receiving cold, poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.

Management Issues

Many reviews pointed to poor management practices, including lack of staff training and inadequate customer service protocols.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • DC
    Donna Clemons
    3 days ago
    1.0
    Restrooms had no soap (both of them). Water at the sink didn’t work in the men’s room so no way staff could have been handwashing appropriately. We were ignored at the register for over 5 minutes while staff rushed around with drive through orders. The order kiosks were not working. This location needs help. We won’t go back. We have this place 3 chances and they had cleanliness and service issues each time. Enough is enough.
  • JG
    Julio T. Garcia
    5 days ago
    1.0
    January 7th, from 7:30-8:30 I was here picking up a mobile order, started off terrible when they took 3 other cars orders while I sat at the first drive thru, I pulled up to the window and showed tht I had a mobile order and they pull me up to the 2nd window, 6 cars later my food comes out and I ask to speak to a manager, a younger bigger girl came to window asking to relay a message to the manager and I told her I need to speak to manager again, she said why can’t you tell me, I began to tell her tht I need to speak to the manager and she cursed at me and slammed the window in my face, I pulled up in front and had to walk inside to talk to this manager, summer the manager was very respectful and I understood that they can be busy but the way the other girl was acting is terrible and disrespectful, I was furious couldn’t do anything about it, so I had to come to google just to leave this review , this McDonald’s is terrible
  • PG
    ProductOf Grief
    Dec 24, 2025
    1.0
    Ordered on the app at 6pm i have screenshots they canceled our order we lost points then we went in line and ordered anyways got nothing but additude practically threw our bag of food at us and then slam the door y'all got some holiday spirit like I mean you guys think you get busy how about you try some of these wawas that be putting in way more effort than y'all Canton with a full staff we then had to go back around because they didn't hear us when we ordered a large fry so we had to go order a large fry and then for a large fry we had to wait 20 minutes while they're sitting on the counter laughing and chit-chatting so we honked the horn turn off all of the store lights and then they finally came to the window and said large fry with attitude of course we said yes and then she tossed out the bag this is probably the worst experience I've ever had at a McDonald's
  • BB
    Bethany
    Dec 19, 2025
    5.0
    Their turn around is quick, I have rarely had my order gotten wrong there and everyone is friendly, they have a line wrapped around the building for a reason, and even then you can get through the line quick!
  • RR
    Rob
    Dec 18, 2025
    1.0
    Godawful sloooww at all hours of the day. Just forget about it if you're on your way to work. And separately -- why does the app not work half the time I try to use it? Look, McDonald's is synonymous with fast food. If they can no longer get it right, I just won't bother. (To be clear, my problems with the app in no way reflect my one-star rating. After driving away from this location in disgust at least half a dozen times due to the unmoving parade of cars in front of me, this location has earned its single star all on its own.)

Frequently Asked Questions About McDonald's

What are the regular business hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Can I order delivery from this McDonald's? If so, what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to midnight via their online ordering platform.