Pizza Hut

Reviews

• DV

  Don Vachon

  Dec 24, 2025
  1.0
  Service was horrible. Delived wrong pizza, I call to alert them of the issue, female was rude told me I had pick the replacement pizza, ( that I already paid for delivery) and then hung up on me. So I called back to confirm and she hung up again. When I went to pick up my correct pizza, the two employees were hanging out by register playing on there phones. I ask who was rude on the phone and ask for her name, she proceeded to start yelling at me, so I tried to take her picture and she turned her back on me and went behind the take out warmers. She then chased me out threatening to call police on me and told me that she spit on my pizza. I have been getting pizza here for over 10yrs and have never felt so violated. She needs to be fired and changes made to this store.
• KP

  Kat Page

  Dec 1, 2025
  1.0
  I've been going here for years and I've never been treated so badly!!! I usually don't post about bad service/bad food, I just usually don't do a review but this place needs one! I questioned the two separate boxes after I was told they didn't have a large box for my large pizza and that's fine BUT the response I got from the lady was hostile, confrontational, verbally abusive. I wont go into details but this level of service is despicable!!!!!!! I wouldn't want someone of this nature representing my company. I reached out to corporate and no response, however, I also reached out to the south pasadena location and the did respond. They stated I would be issued a credit, NOT true. The last time I tried to order from here they had no notes of my previous horrible experience! Steer clear of this location! I really do enjoy pizza hut but I'll drive out of my way to visit another one, IF I EVER DO! Papa John's and hungry howies now has a new customer!!!
• CS

  Charles Scharfy

  Nov 26, 2025
  1.0
  To the owner who resonded to my review as I am not able to leave another review. I appreciate your reponse, now as a proactive owner, why don"t you post photos taken from your location's kitchen of how the personal pan and boneless chicken wing box should look when it comes out of your Pizza Hut location. That way when other buyers who purchase your personal pan and boneless chicken wings, they will know the standard on how it should look like. And if it doesn't, they can simply refuse the order. Otherwise your response is meaningless. In addition, why have you not offered a refund and to meet with me at your location to show how your standard should look? I have now lowered your serivce from five stars to two stars. ]]Start of original review. This food was the worst my gf and I ever had. We each ordered personal pans with wings. First, the personal pans were terrible, tasted like a microwave and about half the height of a personal pan. It was not cooked in a pan. Crust was terrible, barely any sauce on the one we ordered with sauce, bacon was black burnt crumbs. Now the boneless wing, not edible, tough, no moisture, sauce was dribbled over the top instead of tossed. Cooking method was anyone's guess. Only pleasant part was the employee that took my payment. We will never order from here again. The franchise and manager should be ashamed. $19 for absolute garbage that made you feel worse than before you ate it. Health department should audit the place.
• SP

  Sawrys Paulino

  Nov 14, 2025
  3.0
  Friday night and two employees???
• BS

  Brent Salzwedel

  Oct 2, 2025
  5.0
  This place is awesome!

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