Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Numerous reviews highlighted consistently poor customer service, with reports of rude and dismissive staff interactions.
Food Quality
While many customers praised the quality and freshness of the bagels and coffee, there were also complaints about incorrect orders and undercooked items.
Atmosphere
The atmosphere received mixed feedback, with some customers enjoying the friendly environment while others noted issues with cleanliness and staff behavior.
Efficiency
Several reviews mentioned long wait times and chaotic service, particularly during busy hours, leading to frustration among customers.
BL
Brandon Latimore
1 day ago
5.0
My girls always take care of me when k come in…. Great service!!!
ES
Eduardo Sant'Ana
Dec 30, 2025
1.0
I was there an hour ago with my wife and 2 year old, and simply asked if there was a specific flavor of coffee available, the cashier shouted: “Cant you see?” This is was the first thing that came out from her mouth. I explained that I cant tell if it is refilled or empty by looking at it. And she continued being rude and we left to go elsewhere. No wonder this place has this reviews and it visible looks like it is failing.
CG
Cecilia Galvan
Dec 15, 2025
1.0
I went to this location around 11:46 am, the cachier that was there was very rude towards a 80 years old man, whom accidentally spilled his coffee. She was so upset with the situation, angry attitude. I felt very sorry for the man.
AG
Alex Gandarilla
Dec 13, 2025
1.0
Customer service at this location is consistently poor.
Staff interaction was rude and unwelcoming. I paid for an add-on item that was not provided, and when I politely raised the issue, I was met with a dismissive response rather than a resolution. No apology or attempt to correct the mistake was offered.
After reviewing feedback from other customers posted approximately a month ago describing similar issues, including rude behavior and lack of management response. It appears this is a recurring problem rather than an isolated incident.
In my opinion, the business benefits primarily from its location. In a less favorable area, service at this level would likely not be sustainable.
I would recommend considering alternative nearby options such as El Bagel or Toasted Bagel for a more professional experience.
P.S. the attached photo is what they stated is the extra cream cheese or lack thereof.
ED
Eduarda Dias
Dec 6, 2025
1.0
Unfortunately I love Einstein but won’t be coming back to this location. A woman named Alicia took my order and clearly did not pay attention to what I was saying and got all of it wrong. After waiting for 30 minutes, my order arrived all wrong and when i questioned her she started going off on me saying i was the one who ordered the wrong thing. Only want to thank one of her colleagues who was nice enough to come help me and redo my order. For next time, Einstein should be concerned with hiring better employees who can manage to get an order right.
Frequently Asked Questions About Einstein Bros. Bagels
What are the regular opening hours for Einstein Bros. Bagels in South Miami?
Einstein Bros. Bagels is open Monday to Friday from 5:30 AM to 2:00 PM, and on weekends from 6:00 AM to 2:00 PM.
Is Einstein Bros. Bagels open on Christmas Day?
No, Einstein Bros. Bagels is closed on Christmas Day every year.
What types of products can I find at Einstein Bros. Bagels?
You can enjoy fresh-baked bagels, cage-free egg sandwiches, breakfast and lunch sandwiches, coffee, cold brew, pastries, and catering options for groups.
Does Einstein Bros. Bagels offer delivery or pickup options?
Yes, Einstein Bros. Bagels offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Are there catering services available at Einstein Bros. Bagels?
Yes, Einstein Bros. Bagels provides catering services for breakfast, lunch, and group orders.
What payment methods does Einstein Bros. Bagels accept?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, Samsung Pay, contactless payments, and cash.
Is WiFi available at Einstein Bros. Bagels?
Yes, Einstein Bros. Bagels offers WiFi to customers dining in the store.
Which nearby places can I visit before or after enjoying a meal at Einstein Bros. Bagels?
Nearby you can visit Goba Tea for a variety of tea drinks, Booby Trap South Miami for a bar and dance club experience, or Era, a Spanish restaurant, for a different dining option.
How can nearby transit or local spots help me find Einstein Bros. Bagels at 5946 S Dixie Hwy?
Using nearby landmarks like Goba Tea and Booby Trap South Miami can help you locate Einstein Bros. Bagels easily in South Miami as they are prominent spots close by.
Are there local entertainment options near Einstein Bros. Bagels in South Miami?
Yes, nearby entertainment includes BT's Gentlemen's Club for adult entertainment and Empire Lounge, a hookah lounge and bar, for a relaxed outing after your visit.