McDonald's

3.6
1539 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11575 Quail Roost Road, South Miami Heights, FL
33157, United States

Hours

Reviews

3.6
1,539 reviews
5 stars
691
4 stars
233
3 stars
208
2 stars
84
1 star
323

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Food Quality

Customers frequently reported issues with food quality, including cold items, missing components, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.

Management Issues

Complaints about management included unprofessional behavior and lack of responsiveness to customer concerns.
  • RL
    rebecca lacayo
    5 days ago
    1.0
    P you’re the most horrendous people they treat you like and they don’t know how to work they mess up all the orders it’s so horrendous
  • BG
    Benjamin Gallardo
    Jan 3, 2026
    1.0
    We ordered DoorDash at night and received not even half our food, we only recieved one out of twelve items which is absurd. so we called the door dasher and he said the store only gave him one bag and even cooperated and helped in any way he could. so we went in person and the manager “Angelica” wasn’t being very helpful and told me that we need to get a refund from door dash and to call them. When she could’ve given us the food like any other food chain so then we wouldn’t have to write this review she said she won’t and can’t do anything when we literally only got 1 out of 12 items. I asked her for the person in charge of her and she refused to give me her name or when she would show up to the McDonald’s. We did as she asked and called DoorDash just to get half of a refund. We told her we would go through the drive through again to order the food ourselves, so we did and they had the audacity to tell us they only had two items on the menu, when they could’ve told us when we first spoke . I do not recommend coming here. I really hope the owner does something about the workers including the manager . I would also appreciate if the owner replied to this review as they did with almost all the other 1 start reviews on this location. Good luck to whoever decides to go .
  • AA
    Ainsley
    Dec 13, 2025
    1.0
    Horrible customer service , they always get my order wrong and take forever to bring things out.never bring things on time and frappe and all machines are always broken .
  • AS
    Alain Sainz
    Dec 7, 2025
    3.0
    The smell in this restaurant is horrible. Went through the drive-thru and the smell coming out through the window was very bad. It smelled like rotten milk or something. On top of that, they asked me to move forward to wait for my order. After 5 minutes waiting they came out with my order. When I checked the bag half of my order was missing. I had to honk my car's horn to get their attention to get the rest of my order. There weren't that many cars in the drive thru so I didnt know why the hold up.
  • AA
    alexis
    Dec 6, 2025
    1.0
    i went through the drive thru to get some food on a casual night for my girlfriend everything was fine until I got home and realized the meal that I ordered the grinch meal came with a large drink which was correct because I had gotten a large meal but didn’t come with large fries instead came with medium,this was last night around 9:50pm McDonald’s please do better and check the food twice

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is there a drive-through available at this McDonald's?

Yes, the McDonald's location offers a drive-through service 24/7.