McDonald's

3.6
1522 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11575 Quail Roost Road, South Miami Heights, FL
33157, United States

Hours

Reviews

3.6
1,522 reviews
5 stars
685
4 stars
231
3 stars
206
2 stars
83
1 star
317

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, missing ingredients, and poorly prepared meals.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and the presence of pests.

Positive Staff Interactions

A few reviews mentioned positive experiences with specific staff members who provided excellent service.

Inconsistent Experience

Customers expressed frustration over inconsistent service and food quality, with some noting improvements while others reported ongoing issues.
  • MM
    M
    Nov 17, 2025
    2.0
    They put the chocolate syrup that they use on a mocha frappe on my fudge sundae and it’s DISGUSTING! Don’t do that crap.
  • IV
    Idy Valladares
    Nov 7, 2025
    1.0
    Horrible service. Worse McDonald’s I’ve ever been to, and that’s a lot to say considering I was born and raised in Miami . They turned down 4 people because they didn’t take cash. Seriously ??? How could they not take cash? Those poor people probably went hungry. Also they make you wait forever for your order, they don’t greet you, not even a hi or a thank you and on top of that, they give people the wrong order.
  • KB
    Kevin Bertran
    Oct 14, 2025
    5.0
    I go every weekend there
  • VG
    Victoria Guzman
    Oct 7, 2025
    1.0
    What are the mc crispy sandwich and bun was burnt?When asked for another one was told, it would come out the same way .called the store for a refund and was told I had to return honestly.I will never return as upon my departure.I witnessed a live and dead roach
  • SD
    Sheyla Duran
    Oct 3, 2025
    1.0
    Bad service, bad food and horrible atmosphere! I don’t know why they ask you what sauce you want if they are not going to add any. Then they gave us half of our order, then no napkins and it goes on and on 😖

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is there a drive-through available at this McDonald's?

Yes, the McDonald's location offers a drive-through service 24/7.