Service Speed
Customers consistently reported long wait times for orders, often exceeding 30 minutes, regardless of the time of day.
Food Quality
Many reviews indicated that the food served was often cold, overcooked, or incorrect, leading to dissatisfaction.
Customer Service
While some staff members received praise for their friendliness, numerous reviews highlighted rude and unprofessional behavior from employees.
Operational Issues
Frequent complaints about broken equipment, such as ice cream machines and ordering systems, contributed to a negative experience.
Cleanliness and Maintenance
Several customers noted poor maintenance of the location, including dirty seating areas and non-functional stalls.