Cleanliness
Multiple reviews noted that the establishment was dirty, with unsanitary conditions reported in the dining area and food preparation.
Customer Service
While some customers praised the friendly and attentive staff, many others reported rude service and poor management, leading to a negative experience.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning stale or improperly prepared items, as well as missing or incorrect orders.
Service Speed
Numerous reviews highlighted slow service, both in the drive-thru and inside the restaurant, with long wait times reported even when the location was not busy.
Operational Issues
Several customers noted that the restaurant frequently ran out of key menu items, such as roast beef, and had inconsistent hours of operation.