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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a consistent problem with service quality.
Food Quality
While many customers enjoyed the smoothies and food, there were complaints about poorly made items and inconsistent quality.
Staffing Problems
Several reviews highlighted understaffing and lack of management presence, leading to chaotic service and customer dissatisfaction.
Positive Experiences
Despite the issues, some customers praised specific staff members for their excellent service and expressed overall enjoyment of the food and smoothies.
Drive-Thru Concerns
Customers frequently mentioned frustrations with the drive-thru experience, including long waits and issues with order accuracy.
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Debbie M
Oct 16, 2025
1.0
Rude drive thru employee 10/15. He was also rude to the person in front of me at the speaker. Forgot my smoothie after handing me my food and then got an attitude when I forgot what the name of the smoothie was. He said "ugh" and walked away laughing when I said it should be stated on my order. Like I had the audacity not to think quick on my feet for him. I even tipped on the app while ordering. I will never do that again or return to this location.
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Ellen Hotchkiss
Sep 16, 2025
5.0
Nunu was the best!! Oaks plaza!!🤩🤩🤩
CW
Charles Walton
Sep 12, 2025
4.0
I can't tell you how much I hate fast food. This place however, has me on the hook. I love love love the Baja Chicken wrap with sweet potatoes. And pick a smoothie. I go with the Avocolada. I will get down on this meal and not feel guilty at all. Service is usually pretty decent, but was a little less so this time around. I'll still be back tho! 😋
TA
Tamara Arrington
Aug 29, 2025
5.0
Great experience....team members are courteous... friendly.... tropical smoothie is my go-to breakfast place 😀😎🌈
AD
Angel Dayo
Aug 16, 2025
5.0
Great place and great service! The girls in there were fast and efficient, even though there was a bit of a rush before I was in there. And as always, the smoothies are amazing! They even warmed up my cookie for me.