Brand Certified
Pollo Tropical
3.7(1858 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
5415 Fruitville Road, Sarasota, FL
34232, United States
Certified by Pollo Tropical • Feb 22, 2026
(941) 296-6999
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/sarasota/5415-fruitville-road
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.7
1,858 reviews
5 stars
899
4 stars
301
3 stars
162
2 stars
124
1 star
372
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Mixed reviews on food quality; some praised freshness and flavor, while others complained about overcooked or stale items.
Staff Attitude
Staff attitude varied significantly, with some customers noting friendly service while others experienced rudeness or indifference.
Cleanliness
Concerns were raised about cleanliness, with some customers finding the restaurant dirty or poorly maintained.
Management
Positive feedback about new management improving service and food quality, but some customers still reported negative experiences.
- VZVioletta Zalevskiy6 days ago1.0Horrible food. The bowl is nothing but rice and beans with 4 small pieces of chicken. No sauces in stock. Sandwiches are tiny. What a disappointment.
- PSPheach ShorbetFeb 16, 20265.0A young Latino man served me at the drive thru and his level of service and care exceeded my expectations and really made me feel important. Sometimes, life can make us feel as if no one cares. My visit was a welcome reminder that this is not true. To be treated so well by a drive thru worker is a strong sign that there is something very right going on at this establishment.
- JVJean VergaraFeb 11, 20263.0While it is cleaner than it used to be ordered to go no barbecue sauce no soda and no mashed potatoes and gravy where is the stuff I paid for
- CCCesar ChavezFeb 3, 20261.0Muy buena la comida pero tendrás que venir con buen tiempo para una orden , se demora como si tuvieran que sacrificarse el animal que te comerás dentro de la tienda , no sé qué pasa me parece que estaba en Cuba
- DMDanny martinJan 28, 20261.0It was just a few days ago that I went to buy a whole chicken, but they didn't give me the whole chicken. They only gave me four legs, the ribs, and the back. They didn't give me the breast, wings, or anything else. They gave me an incomplete chicken, and I was already home, so there was no way to go back. Honestly, I can't buy anything there anymore.
Frequently Asked Questions About Pollo Tropical
What are Pollo Tropical's regular operating hours?
Pollo Tropical in Sarasota is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:30 AM to 11:30 PM every day. You can order online through their delivery page.
Where is Pollo Tropical located?
Pollo Tropical is located at 5415 Fruitville Road, Sarasota, FL 34232.
Can I find the Pollo Tropical menu online?
Yes, the full menu is available online at https://www.pollotropical.com/menu.
Does Pollo Tropical accept credit cards for payment?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa.
Are there any special holiday closures for Pollo Tropical?
Pollo Tropical is closed on December 25, 2024, for the holiday.
Is Pollo Tropical family-friendly and accessible for customers with disabilities?
Yes, Pollo Tropical welcomes families and offers wheelchair accessible entrances, seating, restrooms, and high chairs for children.
Is parking available at Pollo Tropical?
Yes, there is free parking lot space available for customers at Pollo Tropical.
What nearby shopping centers can customers visit before or after dining at Pollo Tropical?
Customers can visit Sarasota Crossings, a nearby shopping center, ideal for shopping or errands before or after their meal at Pollo Tropical.
What nearby financial services are available around Pollo Tropical?
Near Pollo Tropical, customers will find several banks including Bank of America and Wells Fargo for convenient financial services.
Are there other food and drink options close to Pollo Tropical?
Yes, nearby options include Starbucks for coffee and Sarasota Liquor Locker for beverages, allowing customers to enjoy multiple dining or shopping stops in the area.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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