Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,830 reviews
5 stars
891
4 stars
296
3 stars
160
2 stars
121
1 star
362
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are inconsistent, with some praising staff while others report rudeness and poor service.
Food Quality
Food quality varies significantly; while some customers enjoy fresh and flavorful meals, others report issues with overcooked or cold food.
Cleanliness
Many customers noted cleanliness issues, including dirty tables and unsanitary conditions.
Management
Management appears to be a mixed bag; some customers commend specific managers for their attentiveness, while others criticize management for poor staff behavior and service.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, indicating a need for better order management.
- YOYeleny Figueredo OsorioNov 16, 20251.0He pedido varias veces por delivery y siempre me falta el pollo ahora mismo pedí un familiar y lo mismo nada más me llego las alas y la pechuga lo que hicieron con el resto del pollo no se muy mal servicio y llamas pero nada que te cominicas
- NNNorberto NavarroNov 9, 20252.0Horrible!!! La comida de los cerdo 🐖 está mejor q esa... fría cómo cuándo la sacas del refrigerador, fuimos un grupo de amigos, y, era un poco tarde, pero estoy casi seguro que nos dieron la sobra del día 😤😤😤
- JMJuan MorenoNov 7, 20255.0Food, location, staff was 5 stars!!! Seriously best and most welcoming staff! Yaneis, the manager was so awesome! Food was so good too. Chicken never misses. It’s perfectly seasoned. Also the yucca balls stuffed with cheese are great!
- EEEstrellaNov 2, 20252.0No tengo suerte con el pollo de ahí, sino está crudo dentro está quemado,sin hablar del pésimo servicio al cliente. Uno llega a ese lugar y ellas te tratan como si les estuvieran molestando y si les dicen algo que no les halla gustado de la comida pues miran con mala cara ,,hasta las que visten el uniforme rojo y negro q deben ser manager
- MUMarinely UlerioNov 2, 20251.0Cuando llegue no había nadie en la caja, Necesitan mejorar mejor en el servicio. Ya he venido varias veces y me dan pollo tibio y un arroz frío pastoso. comparado con el pollo tropical de Fort Myers obviamente Es mucho mejor calidad total y servicio. Espero volver y tener un mejor servido y salir satisfecha
Frequently Asked Questions About Pollo Tropical
What are Pollo Tropical's regular operating hours?
Pollo Tropical in Sarasota is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:30 AM to 11:30 PM every day. You can order online through their delivery page.
Where is Pollo Tropical located?
Pollo Tropical is located at 5415 Fruitville Road, Sarasota, FL 34232.
Can I find the Pollo Tropical menu online?
Yes, the full menu is available online at https://www.pollotropical.com/menu.
Does Pollo Tropical accept credit cards for payment?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa.
Are there any special holiday closures for Pollo Tropical?
Pollo Tropical is closed on December 25, 2024, for the holiday.
Is Pollo Tropical family-friendly and accessible for customers with disabilities?
Yes, Pollo Tropical welcomes families and offers wheelchair accessible entrances, seating, restrooms, and high chairs for children.
Is parking available at Pollo Tropical?
Yes, there is free parking lot space available for customers at Pollo Tropical.
What nearby shopping centers can customers visit before or after dining at Pollo Tropical?
Customers can visit Sarasota Crossings, a nearby shopping center, ideal for shopping or errands before or after their meal at Pollo Tropical.
What nearby financial services are available around Pollo Tropical?
Near Pollo Tropical, customers will find several banks including Bank of America and Wells Fargo for convenient financial services.
Are there other food and drink options close to Pollo Tropical?
Yes, nearby options include Starbucks for coffee and Sarasota Liquor Locker for beverages, allowing customers to enjoy multiple dining or shopping stops in the area.