McDonald's

3.6
1952 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5554 Fruitville Rd, Sarasota, FL
34232, United States

Hours

Reviews

3.6
1,952 reviews
5 stars
771
4 stars
408
3 stars
308
2 stars
144
1 star
321

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager named Jimmy, leading to a negative customer experience.

Service Speed

Many customers reported extremely slow service, especially in the drive-thru, with waits of up to 30 minutes or more.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Cleanliness

Customers noted that the restaurant was often unclean, with dirty tables and restrooms reported frequently.

Staff Friendliness

Despite negative experiences, some customers praised individual staff members for their friendliness and helpfulness.
  • MB
    Michael Belt
    4 days ago
    5.0
    Great restaurant & hard working people. Thank you! 👍
  • IM
    Ivan Miller
    Jan 4, 2026
    1.0
    Worst experience I've ever had at any McDonald's. Ordered breakfast before 10:30 and waited till almost 11:00 to get it and I would not have gotten it if I would not have insisted. Other people were waiting more than 40 minutes. They said we don't want to make Mcmuffins. Do you want your money back? I said no. I paid for a muffin and that's what I want! Numerous people were asking for the manager and the manager absolutely refused to come out front so I don't even know what the manager's name was. It was a lady . It was totally the most worthless experience we have ever had at any fast food ever and nobody seemed to be in any type of hurry. Everybody present this morning needs to be FIRED and this place needs to shut their doors if they can't serve food.
  • AS
    Andrew Stringer
    Jan 3, 2026
    1.0
    Absolutely ridiculous I waited 15 min in line when I was the first car bc they have 2 drive thrus but took everyone in the other lane: but hey it’s McDonalds what do you expect besides that. I kept asking for help on the speaker but nothing so I left.
  • MS
    marina sanchez
    Jan 3, 2026
    5.0
    Comodo lugar , buena atención igual que en todos los locales Mc Donald's que he visitado , muy limpios ,y el autopedido es muy facil de hacer
  • LL
    Laura Lopez
    Dec 25, 2025
    1.0
    On Christmas Eve, I visited this McDonald’s with my family and had a very disappointing experience with an employee who stated he was the manager, named JIMMY. From the moment we reached the ordering speaker, he was extremely rude huffing and puffing as if he didn’t want to take our order. He failed to mention that frappes were unavailable at the speaker and instead waited until we reached the second window to tell us. When I asked for a refund, he said he was unable to provide one and insisted he could only offer a different drink or refund only the drinks because the food was already made. He continued arguing with me until another manager came to the window and instructed him to issue my full refund. Another employee even mentioned that this behavior is common for him and that it wasn’t just me. This is the first time I’ve ever had an issue at this location. I’ve always received excellent customer service here, which is why this experience was so disappointing. If JIMMY truly lacks customer service skills, he should not be in a management position or even better should not be working at a place where he has interaction with people. Employees like this negatively impact McDonald’s reputation and take away from what is usually a great location.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Fruitville Rd in Sarasota, FL?

McDonald's is open for regular dining from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.

Does McDonald's on Fruitville Rd offer delivery services?

Yes, delivery is available daily with hours generally from 5:00 AM to midnight, extending to 3:59 AM on Fridays and Saturdays.