McDonald's

3.4
1739 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8494 Lockwood Ridge Road, Sarasota, FL
34243, United States

Hours

Reviews

3.4
1,739 reviews
5 stars
628
4 stars
306
3 stars
277
2 stars
136
1 star
392

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with many expressing frustration over staff attitudes and order accuracy.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.

Cleanliness

Some customers noted cleanliness in the dining area and restrooms, while others pointed out unsanitary conditions.

Speed of Service

While some praised quick drive-thru service, others experienced long wait times and delays, particularly during busy hours.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly cooked items, particularly chicken.
  • BS
    Brian Scott
    Jan 2, 2026
    4.0
    Quick drive thru service and the people were friendly. Order came out hot and fresh.
  • RR
    Ruben
    Dec 23, 2025
    3.0
    Could be cleaner. Why are napkins no longer allowed next to the soda machine for us to grab when needed??
  • NG
    Nick Grecco
    Dec 19, 2025
    1.0
    Went to this location and some lady needs to go back to school I ask for 1 meal and she charged me for 3 meals tried to correct it she still charged me for 2 extra sandwiches went back in for a refund they only refunded me for one sandwich and I was so mad I just left this place will scam you find another location
  • AC
    Ash Chinchilla
    Dec 18, 2025
    1.0
    The staff is horrible they are the rudest people ever we recently went and they forgot to add ranch to the sandwich we then went inside and told them while the kitchen staff started talking Spanish not knowing that we knew Spanish and started talking badly about us while the manager did nothing or say anything as someone who works in the customer service industry this is horrible we aren’t idiots or anything but for all them to start talking badly while the manager did nothing is by far one of the worst experience I have ever had and this has happened multiple times fix your staff. If I’m spending money the food better be made right.
  • OF
    Oleksandra Shevchenko - Frolova
    Dec 5, 2025
    2.0
    I have been a regular customer of this McDonald’s for a long time, and I’ve always appreciated the friendly and respectful service. I want to make it clear that I have absolutely no complaints about the managers, including the person who takes orders at the drive-thru — they are always professional and kind. My concern is only with the accuracy of the orders prepared by the staff who pack the bags. Over the past several visits, my orders have repeatedly been missing items — fries, sauces, or even the correct sandwich. Several times I ordered a Big Mac but received a cheeseburger instead, which is not only incorrect but also a much cheaper item. Because of these mistakes, I often have to drive back through the drive-thru again to fix the order, wasting my time and gas, and that’s very frustrating. Mistakes can happen, but this has become a pattern. What is also disappointing is that no one apologizes or offers any kind of compensation for the inconvenience. I hope the management can address this issue with the packing staff so the service can return to the high quality it used to have. I would love to continue coming here, but consistent accuracy is very important.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 8494 Lockwood Ridge Road, Sarasota?

The McDonald's at 8494 Lockwood Ridge Road is open Monday to Wednesday from 5:00 AM to midnight, Thursday to Saturday 24 hours, and Sunday from 4:00 AM to midnight.

Does this McDonald's location have drive-thru service and what are the drive-thru hours?

Yes, this McDonald's has drive-thru service. Drive-thru hours are Monday 4:00 AM to midnight, Tuesday to Wednesday 5:00 AM to midnight, Thursday to Saturday 24 hours, and Sunday 4:00 AM to midnight.