Dunkin'

3.5
674 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Sarasota, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2525 University Pkwy, Sarasota, FL
34243, United States

Hours

Reviews

3.5
674 reviews
5 stars
321
4 stars
88
3 stars
59
2 stars
30
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to customer requests.

Cleanliness

Several reviews mentioned dirty conditions in the store and bathrooms.

Slow Service

Customers consistently noted long wait times and slow service, especially in the drive-thru.

Product Quality

Issues with food and drink quality, including expired items and poorly prepared drinks.
  • AI
    Aundria Igo
    Nov 16, 2025
    1.0
    So I usually come to this location to get my usual a (cappuccino ) I drove through the drive thru like I normally do cause it is very convenient for me when I’m on the go. I was told that I wasn’t able to order through the drive thru and would have to come inside to order ? What’s the point of having a drive through then ? The lady was highly rude ! I work in customer service and this not a way to talk or speak to your guests that come in. I will be contacting corporate about this! Seems like the manager doesn’t wanna do anything about this either.
  • MZ
    Mathias Zillich
    Oct 25, 2025
    1.0
    I don’t believe I had a good experience. I used the drive through to get my wife a decaf coffee. She likes it dark so I asked that they use less than 1 cream. The lady at the window was very nice woman, I checked the coffee and it was too light so I asked if she could please make it darker. She took the cup and then a male came and handed me the coffee back but it wasn’t any darker, the original server came to the window and I asked her to please pour some out and add some coffee which she apologized for and took it back. I saw from the window that she was doing just that but then a second younger woman came and seemed annoyed by her trying to service me. She told her to back away and signaled her to make me pull forward which was strange because there was no car behind me. I don’t usually argue with people so I pulled forward out of sight of the window and the lady came out and handed me the coffee again apologizing but the whole experience made me feel uncomfortable so I threw it away and ended up not getting coffee there. Who knows why the other person was annoyed, there were no other customers in line at the drive thru and the inside looked empty when I drove around. They could have spit in my coffee and I wouldn’t have known. But that’s why I threw it away.
  • AE
    Alli Evans
    Oct 22, 2025
    1.0
    Basically got accused of lying for telling them that they made my food incorrect last week. Last thing I want in the morning Is to have to get a second breakfast because the first place I went for breakfast couldn’t make my food right or be accused of lying when they make it wrong. Two weeks in a row it has been an inconvenience for me to go there. I even tipped them because I appreciated them remaking my food and I still got treated like I was just a liar. Next time instead of tipping you guys, I’ll just pay for my food, but also I won’t be back to this location for a while. I would rather drive across town to go to another. Dunkin’ Donuts then have an issue every time I’m there. Not to mention the time that I was there when they messed up my food, I was stuck in the line for like 20 minutes when I was on my way to work. Also, they conveniently don’t give receipts so that you can’t complain. As someone who works in fast food, and I’ve been a regular at Dunkin for the past 10 YearsI can recognize from the past two weeks I’ve been there that this place needs new management.
  • KE
    Krista Eppley
    Oct 21, 2025
    4.0
    Donuts for after church fellowship
  • BV
    Brian Vinson
    Oct 2, 2025
    1.0
    Slowest Dunkin ever. Dirty bathrooms and slow service. It took them 15 minutes to even get to me and there were only two other customers in the place

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2525 University Pkwy, Sarasota, FL?

Dunkin' is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.